Customer Service Co-ordinator

4 months ago


Walsall, United Kingdom Echo Managed Services Full time

If you are looking to join an award-winning company that puts people at the heart at what we do, then this is the role for you

Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. The roles suit people with a passion for giving customers a great service. We offer a comprehensive training package to enable you to become experts in helping people. The role comes with an attractive basic salary, fantastic benefits including free parking, gym membership, plus first-class training, promotional opportunities, and offers the chance to develop your career with a highly regarded and forward-thinking company.

What we offer:

- Free Parking on site
- Social hub
- Gym on site
- Life Assurance
- Cycle to work scheme
- Employee recognition scheme
- Focus on learning and development
- Passionate about career development
- Social events

Plus many more...

Who we are:
Echo Managed Services are part of South Staffordshire Plc. We are a customer focused department. The role entails delivering excellent customer service, taking payment and Direct Debit calls from our customers courteously and in a timely manner. You will be required to deliver first class customer service each and every time, and ideally have a background of providing high quality inbound/outbound/face to face liaison.

The role covers a working window of 7am to 6pm Monday to Friday and 1 in 4 Saturdays which will cover the working window of 8am to 1pm. You will be required to work varied shift patterns including evenings and weekends (to include bank holidays).

We are looking for people with:

- Great work ethic
- Enjoys working part of a team
- Customer Service Driven
- Great communication skills

Should your CV be shortlisted you will be required to complete a telephone interview of approximately 10 minutes. You will be advised after this interview if you have been successful and what the next stages of the interview process shall be.

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,319.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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