Customer Service Assistant

6 months ago

Walsall, United Kingdom Midcounties Co-operative Full time

**About the role**:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.

Some of your key responsibilities would be:

- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community

You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance - giving you peace of mind to be able to make the most of your days off.

**Who are we looking for?**: You will need:

- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature

**What can we offer you?**:
**Benefits that benefit you **- we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page

The cost-of-living crisis is putting pressure on us all. That's why **we are now offering an enhanced discount rates** to all Colleagues at Your Coop**:

- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)**
- **Holidays for less with up to £500 off Travel**

***
Other benefits:

- up to 60% off Childcare fees
- premium hourly rates for responsible Customer Service Assistants
- equal wages regardless of the age
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
- Uniform

and many more

At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.

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