Parts Admin Co-ordinator

6 months ago


Walsall, United Kingdom RAC Full time

About The Role
The RAC currently have a new position within their Transformation Team. We are looking for 2 Parts Admin Co-Ordinators to join on a Fixed Term basis of 6 Months. This will be a hybrid role, where you will typically spend two days in the office in Bescot and three days working from home.

Reporting to the Head of Transformation Support you will provide a day-to-day administration service to Managers, customers and colleagues, while acting as a support for the various departments, ensuring the back office runs smoothly.

What You’ll Do

You’ll be asked to manage a variety of administrative tasks simultaneously and plan/prioritise the work accordingly and unsupervised, these tasks include;
Analysis and reconciliation of business costs and procurement card spend

Taking customer payments over the phone.

Handling business correspondence

Taking messages and transferring calls

Ordering stationery supplies

Performing administrative functions for effective management of parts queries

Deliver excellent customer service

Maintain effective filling and retrieval systems and records - both paper and electronic versions

Personal and group inbox management

Work with operational team to improve back-office processes to reduce workload of tasks

What You’ll Need

To be considered for this role a NVQ level 2 administration/customer service would be desirable, however a demonstrable record of previous administration work would be considered. You’ll also need to possess the following;

Experience of working in a customer services environment.

Strong administration and organisation skills and a high level of attention to detail

Effective communication and interpersonal skills.

Problem solving skills.

Writing skills (plain English, clear and concise style) with the ability to capture appropriate Tone of Voice.

Awareness of Treating Customers Fairly principles.



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