Administration Assistant

2 weeks ago

Rochford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

An exciting opportunity has arisen to join us as an Administration Officer within the ESTEP (Essex Support and Treatment for Early Psychosis) team based at Rochford Community Hospital, Rochford, Essex.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.

To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.

To provide a competent, friendly and welcoming first point of contact for patients, staff and visitors either by telephone or face to face and to provide efficient data input and administrative support where required.

The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.

The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.

The service will ensure the timely and accurate recording of all activity across services using Trust information systems.

Post holders, as appropriate, will be required to provide administration duties on behalf of these services.

Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.

You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile.

To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

Liaise with other Trust Departments, such as Estates and Facilities or IT, regarding maintenance and domestic issues relating to the Unit.

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