Contact Centre Executive

2 weeks ago


London, United Kingdom Bright Horizons Family Solutions Full time

**Contact Centre Executive**

**Salary: £22,500 per annum**

**Hours: 37.5 per week, Monday to Friday**

**Job Type: Permanent, Fulltime**

**Location: London**

**Purpose of Role**:
The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls.You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.

**What you'll be doing;**
- 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back -Up Care business
- Currently home based following COVID-19, However, you may be required to possibly return to an office based environment
- Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry
- Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs
- Complete and record enquiry data accurately, to incorporate full case Management
- Provide follow-up communication and/or update expectations with customers, in accordance with agreed upon timeframes
- Meet minimum performance standards
- Assist customers with escalations when appropriate
- Maintain a high-level of customer satisfaction.

**What we need from you;**
- Previous experience within customer services, inbound Contact centre being advantageous
- Customer service experience



  • London, United Kingdom Natterbox Limited Full time

    Natterbox Ltd, a leading telecommunications company, is seeking a highly motivated Senior Account Executive to join their team. As a Senior Account Executive at Natterbox Ltd, you will have the opportunity to work with a cutting-edge communication platform. This allows organisations to deliver exceptional customer experiences and drive sales efficiency. As...


  • London, United Kingdom Page Personnel Secretarial & Business Support Full time

    Based in London, an exciting opportunity has opened for a passionate Contact Centre Agent, providing Customer Service to a range of Call Centre and Customer Service industries. You will be the first point of contact for customers in their journey and experiencewith the company. **Client Details** The client is based in the heart of London and is looking...


  • London, United Kingdom Negotaitors Family Centre Full time

    **Deputy Contact Coordinator** **Days of work: Monday-Sunday (Weekly Rota)** **Reports to: Line Manager** **Hours of work**: _Between _ **9:00 am and 6pm (21 hrs pw) including 2 Saturdays per month** **Salary: £10.00 - £12.00 PH Pro-rata - depending on experience** We are looking for a part time Deputy Contact Co-Ordinator to join our team by ensuring...

  • Contact Centre Agent

    1 month ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...


  • London, United Kingdom BRACKENBERRY INTERIMS Full time

    **About the Role** **Responsibilities**: - Provide exceptional customer service as the first point of contact for residents. - Actively listen and demonstrate empathy when supporting residents with their needs. - Work towards achieving positive outcomes by focusing on swift resolutions to enquiries. - Answer inbound calls within agreed service level...


  • Westminster, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Contact Centre Manager on a 3 months contract with a possibility of further extension. Main accountabilities: Be responsible and accountable for the day-to-day delivery to enable the team to operate effectively and consistently deliver a first-class quality customer...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom Adecco Full time

    Role: Contact Centre SpecialistPay Rate: CompetitiveDuration: 3-month contract, that has the potential to turn into a permanent role.Hours: 9am - 5pm - office basedLocation: Beaufort House, 15 St Botolph Street, London EC3A 7QUAre you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for you:A great...


  • London, United Kingdom Adecco Full time

    Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for...


  • London, United Kingdom TheICEway Full time

    A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis. This is an excellent opportunity to progress your...


  • London, United Kingdom Venn Group Full time

    Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead.Daily rate: £400 umbrellaIR35 Status: InsideWorking to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Workforce...


  • London, Greater London, United Kingdom Venn Group Full time

    Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead.Daily rate: £400 umbrellaIR35 Status: InsideWorking to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Workforce...


  • London, United Kingdom Adecco Full time

    Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for you: ...


  • London, United Kingdom Tiffany & Co. Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom Tiffany & Co. Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom L&Q Full time

    L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the...


  • London, United Kingdom CCP Full time

    We are delighted to be working on this fantastic opportunity for a returning client which is seeking to recruit an experienced and proven **Head of Sales Contact Centre**. **Based full-time in my client’s London office**, you will lead a small, yet highly dynamic operation of **B2B sales** focused professionals, all of who are engaging daily with a diverse...


  • London, United Kingdom Tate Full time

    **Customer Service Contact Centre - Full Time & Part time positions available** **£13.00 per hour** **Ongoing Temp** **Hybrid Working** **Location - Colindale, Edgware** Tate are currently recruiting for a Contact Centre Officers to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going...


  • London, United Kingdom Toucan Day Nursery Full time

    We are looking for contact supervisors to supervise contact between children/adults and their parents and/or relatives and complete observation reports to enable an evidence based assessment in a contact centre. Contact Supervisors need to be confident in their ability to work alone and with mínimal supervision, to communicate and engage with parties and...