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B2b Exec International

4 months ago

Blackburn, United Kingdom Science in Sport Group Full time

**Who We Are**

Science in Sport Group is a world-leader in performance nutrition.

We have two highly regarded brands; SiS which combines world-class knowledge and scientific formulations to provide optimal performance solutions for endurance athletes, supplying over 320 professional teams worldwide. Brand ambassadors include former track cyclist Sir Chris Hoy.

PhD Nutrition is a premium active-nutrition brand targeting the active lifestyle community; fuelled by science our products help maximise performance, whether this is building strength, getting leaner, or everyday wellness. PhD brand ambassadors include leading strength and endurance athlete Ross Edgley.

In 2022 the company opened a state of the art 160,000 square foot manufacturing and logistics facility in Blackburn, Lancashire. Providing a significant advantage in product costs and customer response time. And this allows Science in Sport to have the highest standards of quality.

Science in Sport is Performance Solutions partner to Ineos Grenadiers cycling team, Tottenham Hotspur, New York City and OGC Nice football clubs, in addition to being the Official Nutrition Partner to the Milwaukee Bucks, 2021 National Basketball Association Champions and in 2023, winner of the women’s marathon at the 2022 World Athletics Championships, Gotytom Gebreslase.

**The Role**

The purpose of the role is to ensure the delivery a World Class Customer Experience Strategy to our B2B customers. You will work with the Customer Experience Manager to deliver exceptional BAU processes and identify and develop best practice. Driving a positive, performance focused culture which achieves and exceeds SLA’s and delivers exceptional customer and stakeholder management; ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty.
- **Job Type**: Full-time, permanent
- **Salary**: Up to £35,000
- **Working Hours**: Monday - Friday, 9:00am - 5:30pm

**Benefits**
- Cycle to work scheme
- Hybrid working (minimum 3 days in the office)
- Product discount
- Employee discount vouchers
- Birthday day off
- Pension scheme, employer contribution at 4%

**The work - Your 4 most important responsibilities**
- Manage the day to day group logistics for B2B & B2C
- Order processing; from order placement to delivery, ensuring the deliveries are processed and delivered on time and to satisfaction
- Work in partnership with supply chain to ensure order maximisation
- Effectively communicating with key stake holders on product availability and stock shortages

**Accountability - what you are responsible for delivering**
- Effective booking and management of OT deliveries across the group
- Day to Day management of order well and processing of orders.
- Completion of export paperwork - assisting in customs clearance
- Effective cost and account management
- Up to date invoice management - systems processing

**Capability - the skills and behaviours required to do this job well**
- Excellent attention to detail
- High levels of organisation and time management
- Experienced stakeholder management
- Ability to find solutions to complex issues
- Data driven decision making
- Understanding of export procedures and documentation

**Performance - how you will know you are doing a great job**
- OTIF measures - are we hitting delivery windows
- Carriage Line - are costs in line with budget
- Reduce Charge backs/Non-Conformances

Specific metrics will be set when in role and will be reviewed and built upon regularly. Alongside this, you will be supported with a PDP that will enable you to continue improving your own performance and impact.

**Attributes - experience and mindset that will enable you to do well in this role**
- Good commercial acumen and an understanding of the production to despatch process
- Previous knowledge of business systems - Korber, SAP and SEKO
- Experience working with carriers - B2B - B2C
- Understanding of costs and cost management
- Experience of office based account management
- Computer literacy
- Working knowledge of export documentation (Desirable)

**Mindset**
- Evidence of a “get it done” attitude when time is tight, and stakes are high.
- Science in Sport Group is an equal opportunity employer; we value diversity and strive to cultivate an inclusive workplace. We do not tolerate discrimination of any kind in regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. We fully support reasonable adjustments throughout our recruitment process, to provide an inclusive and welcoming recruitment experience._