Business-to-business Technical Support/customer

4 weeks ago

Blackburn, United Kingdom UNIFIED WORLD COMMUNICATIONS LTD Full time

Department: Customer Services

Location: Blackburn

Job Purpose Statement:
As a business we excel at Customer Support, the role of a Customer Support Adviser is a challenging and rewarding position. The Technical Support advisor is the first point of contact and to handle each task with a professional, efficient and accurate service to meet all our customers’ needs and requirements. We aim to fix any problems in the first instance or escalate accordingly where not.

Unified World Communications staff always go that extra mile for their customers and take ownership of tasks to ensure the correct outcome is reached for the customer. We always aim to leave the customer totally satisfied and we will not stop until a suitable solution has been achieved to a wide range of any problems.

To work for Unified World Communications, Ideally you will have experience in working within IT and with Business to Business customers.

As an employee of Unified World Communications you will need to hold a keen interest in all things technology.

Job Accountabilities:

- Manage faults and requests, in line with relevant third party processes, on behalf of the customer
- Provide regular, proactive and timely communication/progress updates to internal and external customers
- Own and be fully accountable for incidents/faults/service requests through to final resolution and satisfactory conclusion
- Retain a current knowledge of network products/services as well as manufacturer hardware and support
- Ensure customer records within CRM are regularly and accurately updated providing a full audit trail of all incidents/faults and service requests

Key Challenges in Role:

- Escalation and Complaint Management
- Effective multitasking
- Managing customer expectations
- Managing conflicting and constantly changing priorities
- Attend site visits to oversee installations and issues should they arise

Skills and Aptitudes:

- Committed to the customer experience
- Excellent interpersonal skills with a ‘can do’ attitude
- Effective time management and organisational skills
- Able to work under own initiative with a high level of accuracy and attention to detail
- Able to demonstrate an systematic approach to problem solving, ability to make informed decisions
- Ability to work under pressure and with time constraints
- Working knowledge of Microsoft packages (excel, power point, word)

Job Knowledge and Experience:

- Customer focused roles, with a proven knowledge of customer service excellence min 2 years
- Experience of mobile and fixed line telephony or technology a huge advantage
- Any interest in Marketing could lead to other opportunities within the business but not essential
- Must have worked in a customer services environment - experience of working on a Service Desk or a B2B environment is preferred

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

  • Business Development Executive

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Reed Business Support Full time

    Reed is looking to recruit a Regional Business Development Executive for a successful, well established family run service and maintenance provider with over 120 years in the industry customer satisfaction at their heart. The role itself requires an enthusiastic,self-motivated go getter to join part of the sales team. With full support and training from the...

  • Sales Support

    4 days ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    2 weeks ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    4 days ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new company A growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Business Support Team Member

    1 week ago

    Blackburn, United Kingdom PM+M Solutions For Business LLP Full time

    Job Advert **Fix**ed Term Contract until October 2025** **The role in brief**: An opportunity has arisen to join the business support team in our Blackburn office on a fixed term basis, to cover an upcoming maternity leave. This will be working as part of the Business Support team, providing assistance to the wider firm with workflows and other...

  • Business Support Team Member

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom PM+M Solutions For Business LLP Full time

    Job AdvertFixed Term Contract until October 2025**The role in brief:An opportunity has arisen to join the business support team in our Blackburn office on a fixed term basis, to cover an upcoming maternity leave. This will be working as part of the Business Support team, providing assistance to the wider firm with workflows and other administrative duties,...

  • Administrator

    4 weeks ago

    Blackburn, United Kingdom Reed Business Support Full time

    A global manufacturer is looking for an organised and meticulous administrator to join their busy HR team, based at their offices in Blackburn on a temporary basis. This role is an ongoing temporary position due to a very busy period within the team. The role of an Administrator will support the business across several departments with any administrative...

  • Operations Administrator

    4 days ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new company A Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for an Operations Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand.The working structure for this position is Monday to Friday 9am - 5pm...

  • Customer Service Administrator

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Reed Business Support Full time

    Do you have great administration experience?Skilled on a computer?Great attention to detail?My client, an outsourcing company who operate nationwide are seeking temporary support.This is a 100% working from home job.The typical duties are; Processing manual registrations Uploading documents, sending out documents Processing high amounts of sensitive data...

  • Customer Service Administrator

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Reed Business Support Full time

    Do you have great administration experience and confident speaking on the phone?Skilled on a computer?Great attention to detail?My client, an outsourcing company who operate nationwide are seeking temporary support.This is a 100% working from home job.The typical duties are;Processing manual registrationsUploading documents, sending out documentsProcessing...

  • Collections Administrator

    3 weeks ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new company A Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for a Collections Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand. The working structure for this position is Monday to Friday 9am - 5pm...

  • Credit Administrator

    1 month ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for a Credit Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand.The working structure for this position is Monday to Friday 9am - 5pm flexible...

  • Collections Administrator

    2 weeks ago

    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for a Collections Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand.The working structure for this position is Monday to Friday 9am - 5pm...

  • Credit Administrator

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Hays Business Support Full time

    Your new companyA Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for a Credit Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand.The working structure for this position is Monday to Friday 9am - 5pm flexible...

  • Credit Administrator

    1 month ago

    Blackburn, Blackburn with Darwen, United Kingdom Hays Business Support Full time

    Your new companyA Finance business operating from the headquarters based in Blackburn, Lancashire are now searching for a Credit Administrator to join their team on a full-time permanent basis, this is due to internal progression of the business, as they are now looking to expand.The working structure for this position is Monday to Friday 9am - 5pm flexible...

  • Business Development Manager

    4 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Rise Technical Recruitment Ltd Full time

    Business Development Manager £30,000 to £40,000 + Bonus + Vehicle + Benefits Home based / Blackburn (Ideally based from: Blackburn, Manchester, Bolton, Preston, Leeds)Are you a Business Development Manager, looking to work for a leading construction / architectural company, where you will enjoy an autonomous and varied role dealing with prestigious...

  • Business Development Manager

    1 month ago

    Blackburn, United Kingdom Rise Technical Recruitment Ltd Full time

    Business Development Manager £30,000 to £40,000 + Bonus + Vehicle + Benefits Home based / Blackburn (Ideally based from: Blackburn, Manchester, Bolton, Preston, Leeds)Are you a Business Development Manager, looking to work for a leading construction / architectural company, where you will enjoy an autonomous and varied role dealing with prestigious...

  • Client Relationship Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Reed Business Support Full time

    Client Relationship Manager Blackburn BB1 £35k+One of Blackburn's most reputable companies are looking to recruit an experienced Client Relationship Manager to join a very experienced and award winning team.More about the role: To develop and deliver business growth plans within a portfolio of clients. Managing internal and external relationships to deliver...

  • Customer Service Representative

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity has arisen for a Customer Service Representative to join a reputable Logistics and Manufacturing company. You will be responsible for managing the end to end order process, manage and maintain relationships with customers and supportthe day to day operations.Client DetailsOur client is an exceptional Logistics Distribution and Supply...

  • Technical Support Advisor

    4 weeks ago

    Blackburn, United Kingdom IMI Hydronic Engineering Full time

    To support our recently acquired Heatmiser business within IMI Hydronic Engineering, we are looking for a **Technical Support Advisor** based at our site in Blackburn, Lancashire UK. In this role you will join our team of Technical Support Advisors based at our site in Blackburn. This is a great opportunity to gain in-depth knowledge of the product offering...