Patient Pathway Coordinator

6 months ago


Kirkby in Ashfield, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

Responsible for all aspects of administrative support provided to the MSK. To respect and maintain confidentiality and possess a flexible working approach

To support the provision of high quality patient care and customer service.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

To be responsible for processing all incoming referrals to the MSK hub. To use communication skills effectively

To register referrals and, where appropriate, signpost to other services and agencies with the guidance of the clinical team and line manager.

To be responsible for data input in electronic records to support the regular flow of information between MSK hub, clinical teams and other partner agencies/departments as required.

To ensure that electronic systems are kept up to date at all times by entering and amending patient details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.

To contribute to the provision of administration services to the MSK team ensuring that the work load is prioritised.

TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

To be responsible for processing all incoming referrals to the MSK hub, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the team in a timely manner as defined in the agreed referral management protocols.

To use communication skills effectively to enable referrers to explain needs and the assistance required.

To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.

To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians.

To be responsible for data input in electronic clinical records to support the regular flow of information between MSK, clinical teams and other partner agencies/departments as required.

To ensure that electronic systems are kept up to date at all times by entering and amending patient details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.

To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.

To cover in the absence of other admin colleagues

Ensure patient referrals are processed and recorded on to SystmOne and that documents are appropriately uploaded on to the clinical record.



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