Healthcare Patient Access Coordinator
4 days ago
We are a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. Our end-to-end revenue cycle solutions and comprehensive suite of point solutions empower healthcare providers to deliver exceptional patient care while driving business success.
The OpportunityThis entry-level career opportunity offers a range of benefits, including bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. As a Patient Access Specialist, you will play a critical role in ensuring seamless patient access to services at our hospital.
Job Responsibilities- Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive/process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
- Operate the telephone switchboard to relay incoming/outgoing/inter-office calls as applicable.
- Provide compassionate interactions with patients/families/guardians, adhering to policies and offering assistance with billing/patient financial liabilities.
- Maintain point-of-service goals, conduct audits/account corrections, and provide statistical data to leadership.
- Pre-register patient accounts before visits, collecting demographic/insurance information and addressing financial liabilities.
- Explain general consent forms, obtain signatures, and distribute patient education documents.
- Select applicable insurance plan codes, enter benefit data into the system to support POS/billing processes.
- 1+ years of customer service experience.
- High School Diploma/GED required.
- CRCR certification within 9 months of hire (Company-paid).
We offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. This includes healthcare, time off, retirement, and well-being programs. Our culture prioritizes collaboration, growth, innovation, and recognition, empowering associates to thrive and excel in their roles.
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