Patient Access Coordinator
4 weeks ago
Transforming Healthcare with Excellence
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. Our comprehensive suite of point solutions empowers healthcare organizations to optimize their revenue cycle processes, ensuring seamless patient experiences and improved financial outcomes.
The Opportunity:
We are seeking a highly skilled Patient Access Specialist to join our team at Mercy - Kings Mills Hospital in Cincinnati, OH. As a key member of our revenue cycle team, you will be responsible for performing admitting duties for all patients admitted for services at the hospital, ensuring accurate and timely processing of patient information, and providing exceptional customer service to patients and families.
Key Responsibilities:
- Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions
- Collect insurance information, receive, and process physician orders, and utilize an overlay tool while providing excellent customer service
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
- Adhere to policies and provide excellent customer service in interactions with patients and families
- Utilize quality auditing and reporting systems to ensure accounts are corrected and provide statistical data to Patient Access leadership
- Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information
- Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures, and witness's name
- Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code
Requirements:
- 1+ years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 9 months of hire (Company Paid)
Why Ensemble Health Partners?
We offer a comprehensive benefits package, professional development opportunities, and a culture that values collaboration, growth, and innovation. Join our team and be part of a dynamic organization that is transforming healthcare with excellence.
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