Patient Experience Involvement and Engagement

9 months ago

SuttonInAshfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

Actively work to continually improve the quality of participation and engagement within the overall Organisational frameworks and objectives. Evaluate the effectiveness of involvement, activity, and feedback. Identify new initiatives to involve patients, carers, and families and be responsible for leading and developing activities as required. Act as an advocate for patients, families, and carers, support during engagement and local Resolutions, and action planning as required, recognising professional boundaries.

Ensure that patient experience is core to all clinical and service development, gaining support from the appropriate teams, including working closely with the volunteer services. Keep and provide appropriate records, undertake audits, analyse data, and be actively involved in presenting findings to core groups demonstrating progress. Attend and contribute to staff meetings, management meetings, and provide training programmes. Ensure training has been developed and kept updated in relation to patient experience.

Facilitate patient engagement and involvement meetings as appropriate. Work to ensure that the involvement of patients, and the public is part of everyones role. Support with and assist with the effective delivery of patient surveys, and nationally driven Programmes, develop bespoke, local initiatives, and lead accordingly. Collate and analyse findings, communicating to all stakeholders.

Contribute to the development, implementation, and updates of local policies and procedures within own area and across the organisation. Drive the Trusts expectations, engagement plans, activities, partaking in face-to-face or online activities. Work with managers and colleagues to continually improve the quality-of-service delivery within the organisation and Governance systems. Develop effective collaboration opportunities with the Council of Governors.

Use quality improvement methods (QI) for survey outcomes and areas identified through engagement work. Ensure that a professional image and service are always maintained, acting as a role model for other staff. Provide a leadership style that is underpinned by strongly held values aligning with the Trust CARE Values, equality, diversity, and openness. Comply with the policy and procedures of the Trust, and demonstrate resilience when responding to challenging, change, complex, or difficult situations.

Any correspondence received in the department should be actioned and reported accordingly, supporting the Patient Experience Manager as required. Support all functions of the Patient Experience Team on a day-day basis, maintain current systems, manage own caseload, adjusting to meet deadlines as needed. Have an appraisal of performance on an annual basis and be responsible for agreeing on a development plan with your line manager. Maintain a high standard of writing skills to formulate and amend complaint response letters to patients and families.

Leads on the use of patient-related data, to drive quality improvement across the Trust. Contributes to the development and production of reports to the Board, Sub Committees, and Groups in relation to the contact service activity. Ensures that any concerns regarding childrens safeguarding or in respect of vulnerable adults are relayed to the Trust Safeguarding Team in a timely manner. Communicates contentious or sensitive information daily and must be able to resolve conflict and diffuse situations.

Provides complex non-clinical advice and information to service users covering a range of issues including complaints procedures, services, and relevant policies The post holder will work directly with operational teams within the Trust in scheduled or unscheduled care, ensuring that the themes or trends identified through the contact point, inform, and supports service or pathway redesign. To manage specific projects, which focus on information provision for user groups or service providers. These are developed in accordance with the agreed priorities or work streams, including health promotion. Actively contributes to strategies or service developments where the themes/trends from the contact point, are used to inform the end design.

Acts as a catalyst for the development of any patient or patient experience-related policy or procedure, trust-wide, working with patient forums and or clinical teams to ensure that they are relevant and fit for purpose.

  • Senior Patient Experience Officer

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    The Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...

  • Community Involvement Co-ordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    The community involvement function is responsible for the leadership, development and co-ordination of the trust’s third sector provision; volunteering, directing the support received from individual fundraising donors and community groups. The department has a major role in the governance, operational and promotional activities of the Sherwood Forest...

  • Senior Patient Experience Officer

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    The Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...

  • Divisional Patient Experience Lead

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    Do you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Governance Support Unit is looking for another outstanding individual to join our team. You will be totally committed to the Trust’s values, and expected to demonstrate that those values underpin your work with patients and staff. We...

  • Divisional Patient Experience Lead

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    Do you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Governance Support Unit is looking for another outstanding individual to join our team. You will be totally committed to the Trust's values, and expected to demonstrate that those values underpin your work with patients and staff. We...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    A new post has arisen for the role of Patient Pathway Co-ordinator within the Gastroenterology Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, excellent communicator & good problem-solving skill. You will require high levels of tact and diplomacy with the ability to prioritise your...

  • Triage Patient Pathway Coordinator Cardiology

    4 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom NHS Full time

    A career opportunity in patient pathway co-ordinationThe Cardiology department at King's Mill Hospital is seeking a highly organised and detailed individual to fill this position. As a Virtual Triage Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways.This role involves managing patient data,...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team this could be the position you are looking for! A vacancy has arisen for the role of Patient Pathway Co-ordinator within the Urology Team at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy,...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    A post has arisen for the role of Patient Pathway Co-ordinator within the Geriatrics Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team this could be the position you are looking for! A new post has arisen for the role of Patient Pathway Co-ordinator within the Urology Team at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy,...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team this could be the position you are looking for! A position has arisen for the role of Patient Pathway Co-ordinator within the Dermatology Team at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy,...

  • Patient Pathway Coordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team this could be the position you are looking for! A position has arisen for the role of Patient Pathway Co-ordinator within the Haematology Team at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy,...

  • Bank Patient Pathway Co-ordinator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    An exciting opportunity has become available for an enthusiastic Patient Pathway Co-ordinator (PPC) to join the Orthoptic Team at Sherwood Forest Hospitals NHS Trust as a Bank Orthoptic PPC. Please note that this is a bank position with no set hours. You will report to the Head Orthoptists and support the busy Orthoptic Team at Sherwood Forest Hospitals...

  • Patient Pathway Coordinator Diabetes and Endocrine

    7 months ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    A post has arisen for the role of Patient Pathway Co-ordinator within the Diabetes and Endocrine Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise...

  • Patient Services Supervisor

    4 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom NHS Full time

    Hospital Administrative CoordinatorWe are recruiting a Hospital Administrative Coordinator to support our Patient Services Team at Sherwood Forest Hospitals NHS Foundation Trust. This part-time role provides a fantastic opportunity to gain valuable experience in patient administration and coordination responsibilities.Coordinate administrative tasks to...

  • Patient Services Coordinator

    4 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom NHS Full time

    About the RoleSherwood Forest Hospitals NHS Foundation Trust is seeking a motivated Clinic Reception Manager to join its team of healthcare professionals.In this part-time role, you will have the opportunity to develop your skills and experience in patient administration and supervisory responsibilities, while working closely with a dedicated team of...

  • Medical Imaging Professional

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom NHS Full time

    Medical Imaging ProfessionalThe Medical Imaging Department at Sherwood Forest Hospitals NHS Foundation Trust is looking for a skilled Medical Imaging Professional to fill a Band 7 position. This exciting opportunity allows an experienced sonographer to contribute to our busy team, ensuring seamless delivery of medical imaging services.This role includes...

  • Senior Patient Administrator

    7 months ago

    Sutton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Key Results Areas / Principal Responsibilities Administration Responsible for managing confidential patient referrals at a local level and ensuring relevant referrals are uploaded to Patients electronic records in a safe and secure manner that does not compromise or breach the Trusts information governance standards. To be responsible for ensuring that...

  • General Practitioner Opportunity

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom NHS Full time

    We are recruiting a highly skilled General Practitioner to work within our Ashfield North Primary Care Network. As a member of our team, you will be responsible for delivering high-quality patient care and contributing to the network's goals.About the RoleWork collaboratively with other healthcare professionals to provide comprehensive patient care.Manage a...

  • Breast - Receptionist

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    We are looking to recruit to a permanent part-time role as Breast Unit Receptionist at Kings Mill Hospital. The Breast Unit has a small and friendly team who would be happy to welcome new members joining. The role would involve providing a high quality customer focussed service by welcoming patients, booking patients in, arranging further appointments and...