Patient Experience Involvement and Engagement
2 months ago
Actively work to continually improve the quality of participation and engagement within the overall Organisational frameworks and objectives. Evaluate the effectiveness of involvement, activity, and feedback. Identify new initiatives to involve patients, carers, and families and be responsible for leading and developing activities as required. Act as an advocate for patients, families, and carers, support during engagement and local Resolutions, and action planning as required, recognising professional boundaries.
Ensure that patient experience is core to all clinical and service development, gaining support from the appropriate teams, including working closely with the volunteer services. Keep and provide appropriate records, undertake audits, analyse data, and be actively involved in presenting findings to core groups demonstrating progress. Attend and contribute to staff meetings, management meetings, and provide training programmes. Ensure training has been developed and kept updated in relation to patient experience.
Facilitate patient engagement and involvement meetings as appropriate. Work to ensure that the involvement of patients, and the public is part of everyones role. Support with and assist with the effective delivery of patient surveys, and nationally driven Programmes, develop bespoke, local initiatives, and lead accordingly. Collate and analyse findings, communicating to all stakeholders.
Contribute to the development, implementation, and updates of local policies and procedures within own area and across the organisation. Drive the Trusts expectations, engagement plans, activities, partaking in face-to-face or online activities. Work with managers and colleagues to continually improve the quality-of-service delivery within the organisation and Governance systems. Develop effective collaboration opportunities with the Council of Governors.
Use quality improvement methods (QI) for survey outcomes and areas identified through engagement work. Ensure that a professional image and service are always maintained, acting as a role model for other staff. Provide a leadership style that is underpinned by strongly held values aligning with the Trust CARE Values, equality, diversity, and openness. Comply with the policy and procedures of the Trust, and demonstrate resilience when responding to challenging, change, complex, or difficult situations.
Any correspondence received in the department should be actioned and reported accordingly, supporting the Patient Experience Manager as required. Support all functions of the Patient Experience Team on a day-day basis, maintain current systems, manage own caseload, adjusting to meet deadlines as needed. Have an appraisal of performance on an annual basis and be responsible for agreeing on a development plan with your line manager. Maintain a high standard of writing skills to formulate and amend complaint response letters to patients and families.
Leads on the use of patient-related data, to drive quality improvement across the Trust. Contributes to the development and production of reports to the Board, Sub Committees, and Groups in relation to the contact service activity. Ensures that any concerns regarding childrens safeguarding or in respect of vulnerable adults are relayed to the Trust Safeguarding Team in a timely manner. Communicates contentious or sensitive information daily and must be able to resolve conflict and diffuse situations.
Provides complex non-clinical advice and information to service users covering a range of issues including complaints procedures, services, and relevant policies The post holder will work directly with operational teams within the Trust in scheduled or unscheduled care, ensuring that the themes or trends identified through the contact point, inform, and supports service or pathway redesign. To manage specific projects, which focus on information provision for user groups or service providers. These are developed in accordance with the agreed priorities or work streams, including health promotion. Actively contributes to strategies or service developments where the themes/trends from the contact point, are used to inform the end design.
Acts as a catalyst for the development of any patient or patient experience-related policy or procedure, trust-wide, working with patient forums and or clinical teams to ensure that they are relevant and fit for purpose.
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Patient Experience Involvement and Engagement
1 month ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeDo you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Patient Experience Team is looking for another outstanding individual to join our team. You will be totally committed to the Trust’s values, and expected to demonstrate that those values underpin your work with patients and staff. We...
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Patient Experience Involvement and Engagement
1 month ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeDo you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Patient Experience Team is looking for another outstanding individual to join our team. You will be totally committed to the Trust's values, and expected to demonstrate that those values underpin your work with patients and staff. We...
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Senior Patient Experience Officer
1 month ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeThe post holder will work closely with the Patient Experience Matron, Patient Experience Manager and Leads to support the delivery of the Trusts Patient Experience function. The post holder will deal directly with patients and public, independent contractors and other healthcare professionals either through face to face, telephone or correspondence, ensuring...
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Senior Patient Experience Officer
2 months ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeThe Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...
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Senior Patient Experience Officer
2 months ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeThe Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...
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Community Involvement Co-ordinator
2 months ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeThe community involvement function is responsible for the leadership, development and co-ordination of the trust’s third sector provision; volunteering, directing the support received from individual fundraising donors and community groups. The department has a major role in the governance, operational and promotional activities of the Sherwood Forest...
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Patient Pathway Coordinator
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Patient Safety Partner
1 day ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeWe have an exciting opportunity for individuals with relevant experience, and knowledge to join us as Patient Safety Partners, providing a patient voice in regard to the safety agenda at Sherwood Forest Hospital Trust. The role of the Patient Safety Partner will enable the Trust to be successful in the continued delivery of outstanding care, recognising the...
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Patient Pathway Coordinator
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Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeA post has arisen for the role of Patient Pathway Co-ordinator within the Geriatrics Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own...
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Patient Pathway Coordinator
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Full Time Veterinary Patient Care Assistant
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Patient Pathway Coordinator
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Patient Pathway Coordinator Diabetes and Endocrine
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Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeA post has arisen for the role of Patient Pathway Co-ordinator within the Diabetes and Endocrine Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise...
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Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeA post has arisen for the role of Patient Pathway Co-ordinator within the Diabetes and Endocrine Department at Kings Mill Hospital. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise...
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Patient Access Specialist
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Patient Pathway Co-ordinator
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Sutton-in-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeJob summary We have an exciting opportunity for a Patient Pathway Co-ordinator to join our passionate, professional and dedicated team that is focused on creating a positive journey for all patients seen within our service. The work is fast-paced and challenging but very rewarding. Your experienced colleagues will provide you with support that will...
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Patient Pathway Co-ordinator
1 week ago
Sutton-in-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeJob summary We have an exciting opportunity for a Patient Pathway Co-ordinator to join our passionate, professional and dedicated team that is focused on creating a positive journey for all patients seen within our service. The work is fast-paced and challenging but very rewarding. Your experienced colleagues will provide you with support that will...
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Patient Pathway Coordinator Support
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Sutton-in-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeJob summary King's Mill Hospital is dedicated to providing the highest quality patient care. We are seeking a motivated and detail-oriented individual to join our team as part-time administrative support for our Patient Pathway Co-ordinators and Clinical Typing Teams. This role is vital in ensuring the smooth operation of patient care pathways and...
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Multiply Learner Engagement Officer
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Band 3 Patient Experience Assistance
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Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time**Job summary**: Patient Experience Assistant 'Building Healthier Lives' is the mission of University Hospitals Birmingham - we do this by supporting our communities, our patients by providing the very best care we can. To ensure we listen and take action we have a unique team of colleagues, whose role is to support the very best patient experience by...
