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Online Customer Service Executive

3 months ago

Normanton, United Kingdom EVO Group Full time

**WHAT WILL I BE DOING?**

**Role Objective**: Reporting to the Account Manager, you will be the first point of contact to the Customer, ensuring they receive a professional service, and being responsible for Customer Queries, Returns and liaising on several Marketplace Platforms including Amazon and eBay.

**Summary of Role Responsibilities**:

- Dealing with Customer Queries
- Managing Returns
- Answering E-Mails
- Supporting the Sales Team
- Inputting Sales Orders if required
- Listing Products on Amazon and eBay platforms
- Other related duties as required

**WHAT ARE WE LOOKING FOR?**

**Required Experience or Qualifications**:

- Have a passion and understanding of Online Marketplace(s)
- Customer service experience desirable but not required
- Ability to demonstrate experience of working in a team
- Excellent verbal, written communication, and interpersonal skill
- Proven experience of problem solving and working on own initiative
- Computer literate

**Preferred Experience or Qualifications**:

- JBA preferred but not required
- A willingness to learn and be open to change
- Achievement against targets and Key Performance Indicators
- Understanding of the ‘Online’ world of eBay and Amazon
- A positive attitude and work ethic

**WHAT DO WE DO?**

VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.

The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.

VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.

VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.

The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

**DIVERSITY AND ANTI-DISCRIMINATION STATEMENT**

It is our people that make us successful and so we are committed to making **evo** an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. **evo** expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

**evo **are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.