Customer Service Executive

4 months ago

Normanton, United Kingdom Parkside Flexibles Full time

We are looking for a Customer Service Executive to join a leading and well established flexible packaging company in Normanton.

The working pattern is Monday to Friday 8.45am to 5pm with the option of working from home one day a week. Flexible working will also be considered.

As a member of the Customer Service Department, you will support the Customer Service Team Leader and Customer Service Manager in delivering the business strategy and KPI’s by appropriate means of administration, planning, coordinating activities, reporting and effective communication both internally and externally to drive growth.

Main Duties
- Ensure the customer order book is fulfilled to expected lead-times and delivery dates.
- Provide swift and satisfactory response to customer complaints, from receipt to closure ensuring agreed response times are met.
- Understand, collate and deliver a strong forecast from the Customer and convert into the Sales Forecast file.
- Support the Account Manager(s) through new enquiries, trials and conversion to new business.
- Coordinate month-end activities and ensure timely, accurate and appropriate reports and statistics are produced and circulated.
- Effective administration of the account on a day to day basis.
- Ensure timely and relative collation of management information including sales reporting.
- Liaise with the customer to ensure accurate data is received and entered onto the system.
- Liaise with various departments including Technical, Production, Planning
- Sell excess stock

Person Specification
- Experience of working within a manufacturing sector.
- Previous experience of a Customer Service environment preferable.
- Well organised, able to plan and handle multiple tasks at the same time.
- Outstanding attention to detail, accurate and numerate, with the ability to compile detailed pricing estimates.
- Customer focused, able to provide outstanding customer service.
- Outstanding communicator both verbally and written form.
- IT literate with the ability to generate detailed spread sheets, word, and PowerPoint documents
- Team player with the ability to positively influence and negotiate.
- Able to problem solve and work out solutions.
- Able to work to demanding deadlines.
- Flexible to adapt to the changing demands of the role.
- Clean driving licence if required to visit customer on occasions.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,465.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Normanton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)
- Manufacturing: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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