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Client Services Executive
2 months ago
We are looking for a Client Service Executive to join a leading and well established flexible packaging company in Normanton.
The working pattern is Monday to Friday 8.45am to 5pm with the option of working from home one day a week. Flexible working will also be considered.
As a member of the Client Services Department, you will support the Team Leaders delivering the business strategy and KPI’s by appropriate means of administration, planning, coordinating activities, reporting and effective communication both internally and externally to drive growth.
Main Duties
- Manage the requirements of the clients’ accounts to deliver outstanding client service.
- Proactively identify opportunities to upsell products.
- Ensure the client order book in fulfilled to expected lead times and delivery dates collaborating with Production and Logistics.
- Manage trial orders and coordinate trial activities with internal departments and clients.
- Raise and monitor new client artwork.
- Prepare pricing for repeat orders / enquiries where necessary.
- Prepare and submit monthly forecasts for each client and ensure month-end budgets are achieved.
- Support the Account Managers with new enquiries, trials, and conversion to new business.
Person Specification
- Experience of working in a Customer Service Department within a flexible packaging sector.
- Outstanding communication with the ability to influence and negotiate
- Able to problems solve and work to demanding deadlines
- Outstanding attention to detail
- Numerate with the ability to compile detailed data
- IT literate generating detailed spreadsheets.
- Clean driving licence required to visit customer on occasions.
**Job Types**: Full-time, Permanent
**Salary**: £29,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
- flexible packaging: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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