Post-trade Client Relationship

1 month ago

London, United Kingdom S&P Global Full time

**About the Role**:
Client Relationship and Services - Associate

The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base.
triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution

**Responsibilities**:

- Collaboration with internal teams on account management and client feedback
- Build, document and maintain close relationships with set of assigned clients
- Work within the Key Business Initiative (KBI) framework where relevant
- Promote comprehensive and effective usage of the service as appropriate to each client
- Raise functionality requests and take part in brainstorming or feature testing
- Perform customer health checks and fix setup inconsistencies

What you give
- Meticulous attention to detail and analytical ability
- Client-facing or prior support experience
- Relationship management skills and motivation to develop and excel in this area
- The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients
- Interest in technology
- Self-motivated and curious to learn
- Ability to work in a fast-paced environment and to multitask
- Proven team player
- Excellent written and verbal communication skills in English; additional (European) language(s) would be a bonus
- Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial
- Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal

About OSTTRA

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovati

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