Client Relationship and Services Associate

2 weeks ago

London, United Kingdom CME Group Full time

**Client Relationship and Services - Associate**

Client Relationship and Services - Associate (reporting to triResolve Margin Team Lead)

The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base.

triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution

**Responsibilities**:

- Collaboration with internal teams on account management and client feedback
- Build, document and maintain close relationships with set of assigned clients
- Work within the Key Business Initiative (KBI) framework where relevant
- Promote comprehensive and effective usage of the service as appropriate to each client
- Raise functionality requests and take part in brainstorming or feature testing
- Perform customer health checks and fix setup inconsistencies

What you give
- Meticulous attention to detail and analytical ability
- Client-facing or prior support experience
- Relationship management skills and motivation to develop and excel in this area
- The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients
- Interest in technology
- Self-motivated and curious to learn
- Ability to work in a fast-paced environment and to multitask
- Proven team player
- Excellent written and verbal communication skills in English; additional (European) language(s) would be a bonus
- Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial
- Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal

What you get
- Competitive Salary
- Bonus
- Market Leading Pension
- Bupa health insurance, including Dental & Mental Health
- Gym Membership contribution
- 25 days holiday
- Cycle to work scheme

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