Office Administrator
5 months ago
**Who Are We?**
AMI Chiropractic Clinic which has very quickly grown and in need of additional resources. We take care of many patients and families with a high flow environment. We pride ourselves on exceptional service, quality care and results. We are an open, friendly and dynamic team.
**The Role**
We are looking for a special individual to be at the heart of our patient’s journey. Your responsibilities will be supporting the chiropractor and the business in a 'front of house' role. Behind the scenes you will be responsible day to day operations and certains tasks allocated.
Applicants must have an exceptional attention to detail, be proficient in Excel, Word and have exceptional computer skills. They must be confident in working with the public and prepared to learn and grow as part of a team.
**We are looking for 2 Part -time Office Admin Assistant as a job share.**
**Hours of Work - 24 plus hours per week. 6 hour shifts - 2 morning and 2 evening and alternate Saturdays. Mornings 08.30 -2.30, evenings 1.30 - 19.30. Saturdays 08.00 - 14.00**
We are a small and independent team, therefore flexibility for cover at short notice is essential.
We do not offer a hybrid working
**Duties & Responsibilities**
1. Establish and maintain rapport with patients, patient’s children and team members
2. Assist the Chiropractor with admin-based tasks
3. Inspire wellness in patients through Chiropractic
4. Encourage patient referrals
5. Develop knowledge of Chiropractic
6. Prepare the clinic for receiving patients and manage efficient adjustments and other visits, liaising between the Chiropractor and the patient. Known as ‘practice flow’
7. Keep the clinic clean and tidy
9. Answering the telephone and actioning all calls
10. Collecting payments from patients
11. Keep daily account records and reconcile the receipts at the end of the day
12. Maintain petty cash
13. Monitor and follow up outstanding accounts
14. Operate the booking system, Word, PowerPoint and Excel
15. Maintain procedures according to the Procedures Manual
17. Assist with the running of marketing campaigns e.g. establishing databases and contact of third parties.
18. Attend and contribute to management / clinic meetings, as and when required
20. Team training, temporary holiday and sickness cover when required
21. Attend promotional events (screenings) and seminars when necessary
22. To help organise team birthday collections, gifts and team events
23. To take postural photos of patients on an iPad
24. Filing and uploading of patients results and exams
25. Manage internal marketing events with the assistance of The Clinic Manager
26. Social Media and marketing upkeep
27. Undertake any other reasonable duties commensurate with the post that may be required from time to time
**Qualifications Required**
Grade C GCSE (or equivalent) English & Mathematics
Administration and customer services experience
**Skills/Attributes/Experience Required**
**Excellent communication skills (written and verbal)**
Excellent interpersonal skills
Exceptional attention to detail
Time management skills
Ability to follow directions closely
Ability to work effectively as part of a team
Ability to work on several tasks simultaneously
Ability to work in a flexible manner
Customer focused approach (internal and external)
Friendly, personable, approachable manner
Enthusiastic & positive ‘can do’ attitude to work
Mature attitude toward the human body
Ability to undertake basic arithmetic
An interest in natural healing practice
Ability to bring new ideas to help the clinic run more efficiently and grow
**Ability to cover team absence at short notice**
**Job Types**: Part-time, Permanent
**Salary**: £11.00 per hour
Expected hours: 20 - 25 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: AMI7
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