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Endoscopy Product Administrator

4 weeks ago

Bellshill, United Kingdom IMV Imaging Full time

**Business context**:Formally known as BCF Technology and ECM (Echo Control Medical), IMV imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, endoscopy, digital image management (PACS), CT and MRI. We have a true dedication to our staff, recognised by our Platinum level Investors in People status.

**Job purpose/ key responsibilities**:We are currently recruiting for an Endoscopy Product Administrator within our Customer Care Team. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill, Glasgow with strong links to our Southend Endoscopy Service Centre. We are a pro-actively customer focused team with a high work ethic and desire to go the extra mile to support our clients. We have a fun and relaxed working environment and a great culture that supports the learning and development of our team.

**Daily Responsibilities**
- **Stock Management**_
- Use SAP and liaise with the endoscopy management team on appropriate consumable stock levels to meet customer needs.
- Define min/max stock holding and review negative stock reports to procure product to meet customer delivery dates and to attain an on time in full (OTIF) delivery of >95%.
- Escalation of any requests for additional stock requirements to management.
- Create Purchase orders, provide all administration with suppliers for new stock acquisition.
- Liaise with suppliers to understand delivery timelines and ensure SAP pricing is up to date for endoscopy items.
- Understanding and adherence to 5S principles.
- **Pick and Pack 3rd Party Suppliers**_
- Ensure 3rd Party Sales Orders (predominantly endoscopy) are correctly set up and delivered to meet OTIF delivery date.
- Review and maintenance of work instructions and system set up process documentation.
- Sharing of knowledge to ensure best practices are understood and shared.
- Delivery notes signed by picker and peer check by colleague.
- All deliveries, boxed and sealed with delivery note attached, passed to GIGO for shipping.
- Despatch activities to be added under BP for deliveries.
- Proactive communication to Account Managers and CC Support colleague where OTIF delivery cannot be achieved.
- SAP stock movement to 100% reflect physical locations
- Back up provided by CCT
- **Customer Support**_
- Build up product knowledge relevant to customer requirements.
- Understanding of corporate veterinary account relationships, processes and workflows.
- Sales order checking to ensure order values match customer purchase orders and to ensure efficient order processing through to invoice generation
- Conduit between the customer and IMV imaging, take ownership of issues and ensure close out of each issue by relevant IMV person
- Build relationships with customers and support them by providing solutions to their issues or requirements.
- Business Partner creation and upkeep.
- Liaise with AM team as required to ensure customer receive their Applications and Installation training.

**Education/ experience**
- Purchasing and stock management experience preferably within a technical environment.
- SAP process knowledge and development
- Understanding of 5S working principles
- Technical knowledge on products, provide solutions to issues
- Knowledge of diagnostic imaging equipment would be desirable
- Good IT skills with proficiency in Microsoft office suite.
- Experience working in the veterinary industry would be advantageous but not essential.

*

**Competencies/ key characteristics**
- Attention to detail
- Feel empowered to make decisions, identify solutions
- Excellent communication skills, cross function
- Technical knowledge across product range
- Challenge status quo
- Flexibility to evolve and change priorities to meet the needs of IMV
- Can do attitude
- Dynamic individual who can ‘multi-task’
- Excellent Customer Service skills, open and honest approach.
- Ability to view IMV through the eyes of the customer.

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: OM03072023
Expected start date: 01/08/2023

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