Senior Customer Service Administrator

3 weeks ago


Bellshill, United Kingdom Clayton Glass Full time

Job Summary:
**Duties**:

- Analyse customer needs and provide appropriate solutions or recommendations
- Handle escalated customer issues and ensure prompt resolution
- Assist customers with product information, pricing, and order status
- Customer account management
- Maintain a high level of knowledge about company products and services
- Collaborate with other team members to improve overall customer satisfaction
- Adhere to company policies and procedures regarding customer service

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Exceptional phone etiquette and active listening skills
- Sales or field experience is desirable

If you are a dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Senior Customer Service Representative and contribute to our mission of providing outstanding support to our valued customers.

**Salary**: Negotiable

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 05/04/2024


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