Band 2 Administrator

2 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Are you looking for an opportunity to join the UHB family? If so look no further than the Pre-Op Assessment Service, Solihull Hospital. Due to the continued development and expansion of the service, an exciting opportunity has arisen for an Administrative Assistant to join our well established and progressive team.

You will be the first face that the patients see and the first voice they will hear on the phone. You will have excellent communication, IT and organizational skills with a willingness to learn and develop within the role. You will be expected to uphold and ensure high standards of professionalism are maintained and delivered with compassion.

A challenging and busy environment the Pre-Operative Assessment Service works within UHB as a specialist team preparing patients for surgery. You will work as part of this team providing administration and co-ordination support for the clinics. This involves working closely with the nurses, anaesthetists, booking teams, secretaries and the wider multi-disciplinary team.

**Main duties, tasks & skills required**:
Your main duties will be to welcome and register the patients on arrival, informing the team they have arrived. Answering telephone calls regarding the clinics, forwarding any clinical queries to the nurse in charge. Administrative duties include preparing the clinics for the following day, scanning of confidential patient information and liaising with the booking team.

Please see job description for further details.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

**Experience**:
**Essential**:
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Experience of using IT systems

Experience of working in a busy office / customer care environment

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