Band 2 Administrator

6 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity is now available to join the Orthotics services Administration and Clerical Team at University Hospitals Birmingham NHS Trust based at the Solihull site.

A Full-time post is available at 37.50 hours per week between Monday-Friday with the requirement to incorporate 6 days working on a rota if required.

They must also demonstrate excellent communication and team working skills and be approachable, flexible, well organised and demonstrate an ability to prioritise and meet deadlines.

Additionally, leadership skills are vital to assist in allocation of workload and in planning supporting and coordinating services on other sites if needed. Some assistance will be required at the BHH site intermittently.

University Hospital Birmingham NHS Foundation Trust is an incredibly rewarding place to work. You have the opportunity to make a real difference to patients and their families, and the wider community.

What We Offer
- Generous NHS pension
- Job security
- Great maternity, paternity, and adoption support
- Childcare vouchers
- Wide range of LGBT+ initiatives and staff networks
- Health service discounts and online benefits
- 27 days' leave, plus bank holidays (rising to 29 after 5 years' service and 33 after 10 years)
- Training and development opportunities

**Main duties, tasks & skills required**:
To assist in the provision of an effective administrative service to support clinical departments and teams.

Schedule appointments into appropriate clinical sessions under the supervision of the coordinator/ team leader.

To schedule patients' clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.

Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.

For further information please contact:
Or

Neil Wood, Clinical Team Lead Physiotherapy (MSK) Outpatients

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
Communication:

- Liaise with staff, patients and external agencies, such as GP's, Dentist's
- Provide patients with support, non-clinical advice and information on a range of issues including appointment queries
- Notify patients of new or changes to appointments
- Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation.
- Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills/Freedom to Act:

- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Ability to recognise situations that should be referred onto the Supervisor /Line Manager and take prompt and appropriate action
- Highlight capacity shortfalls in appointment availability/clinical areas and escalate to supervisor/team leader
- Ensure patients are listed in chronological order unless clinical priority determines otherwise
- Manage long waiting list patients in line with National Guidelines and local Patient Access Policy

Planning and Organisational Skills:

- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Scheduling of patients i

  • Band 3 Team Administrator

    3 weeks ago

    Solihull, Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job Title: Band 3 Team Administrator/ReceptionistAbout the Role:We are seeking an experienced and skilled administrator to join our team as a Band 3 Team Administrator/Receptionist. This is an exciting opportunity to work in a dynamic and diverse environment, providing administrative support to our healthcare team.Key Responsibilities:Provision of...

  • Band 2 receptionist

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Band 2 Administration & Clerical - Clinic Receptionist/Prep Clerk Multiple Positions available: 2 x 37.5 hour post Outpatients Solihull Hospital 22,382 pro-rata An opportunity has arisen for two Band 2 Receptionists/Admin clerks to join the busy teams in Solihull Outpatients. The posts are to cover reception, prepare paperwork and book...

  • Loan Administrator

    5 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Loan** The Right Loan provide homeowner loan (also known as a secured loan) and bridging loan advice tailored to your individual needs; either face to face or over the phone. As a family run business, our customers are at the heart of everything we do. **Benefits of a Loan Administrator** Here at The Right Mortgage, we believe a happy...

  • Compliance Administrator

    5 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Mortgage** We are a completely independent Network for mortgage and insurance brokers with over 700 members across the UK. Due to our continued growth, we are recruiting for a Compliance Administrator to be based at our Head Office in Knowle. **Benefits of a Compliance Administrator** Here at The Right Mortgage, we believe a happy work...

  • Business Administrator

    6 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Advice** The Right Advice provide whole of market mortgage & insurance advice tailored to our customers needs, either face to face or over the phone. As a family run business our customers are at the heart of everything we do.Our company benefits Our company benefits include: - A friendly, motivated team and a supportive working...

  • Financial Services Administrator

    5 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Mortgage** We are a completely independent network for mortgage and protection advisers, with over 700 members across the UK. Here at The Right Mortgage, we believe a happy work force is a productive work force. Our company benefits Our company benefits include: - A staff referral scheme - An adviser referral scheme - A friendly,...

  • Learning Administrator 2

    4 weeks ago

    Solihull, Solihull, United Kingdom GP Strategies Full time

    GP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development programs help organizations achieve meaningful change through their people.As a Learning Administrator 2, you will play a critical role in supporting our clients' learning management systems (LMS). Your responsibilities will...

  • Financial Services Administrator

    6 months ago

    Solihull, United Kingdom The Right Loan Full time

    **About The Right Loan** The Right Loan provide homeowner loan (also known as a secured loan) and bridging loan advice tailored to your individual needs; either face to face or over the phone. As a family run business, our customers are at the heart of everything we do. **Benefits of a Financial Services Administrator (Loans)** Here at The Right Mortgage,...

  • Learning Administrator 2

    4 weeks ago

    Solihull, Solihull, United Kingdom GP Strategies Full time

    GP Strategies Corporation is a leading provider of talent transformation solutions. Our team of experts delivers award-winning learning and development programs to help organizations achieve meaningful change.As a Learning Administrator 2, you will play a critical role in supporting our clients' learning management systems (LMS). Your responsibilities will...

  • Band 2 Receptionists/admin Clerks

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An opportunity has arisen for a Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover a number or Reception areas within Solihull hospital, book patient in for their appointments and make follow up appointment from consultations. We are looking for enthusiastic, committed, motivated individuals with...

  • Band 2 Administrative Assistant

    6 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Due to the continued development and expansion of the Pre-Op Assessment Service, Solihull Hospital, an exciting opportunity has arisen for an Administrative Assistant to join our well established and progressive team. You will be the first face that the patients see and the first voice they will hear on the phone. You will have excellent...

  • Will & Estate Administrator (Part Time)

    5 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Will & Estate Planning** The Right Will & Estate Planning was founded in 2011 and in this time, we have helped thousands of people write their Will, set up Estate Planning and create Lasting Powers of Attorney. We are passionate about helping our clients and not only do we provide Wills & Estate Planning to direct clients, we also work...

  • Financial Services Administrator

    5 months ago

    Solihull, United Kingdom The Right Mortgage and Protection Network Full time

    **About The Right Mortgage** We are a completely independent network for mortgage and protection advisers, with over 700 members across the UK. Here at The Right Mortgage, we believe a happy work force is a productive work force. Our company benefits Our company benefits include: - A staff referral scheme - An adviser referral scheme - A friendly,...

  • Band 3 Ward Administrator

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Do you want to make a difference to people's lives? Do you want to help people receive the care you would expect of the NHS? Are you aligned to our values of being Kind, Connected and Bold? Yes? You maybe interested in our administration vacancies we have on our Wards within Solihull Hospital. The Leadership team at Solihull are weeks away...

  • Band 2 Healthcare Assistant Pain Management

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Job summary An exciting opportunity has arisen on the Pain Management Procedure Unit Ward 18 for a Band 2 Healthcare Assistant who is seeking a new challenge. We are looking for an enthusiastic, caring and reliable individual with an interest in pain management to become part of our friendly and diverse team. If that sounds like you, you...

  • Band 2 Ward Clerk

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An opportunity has arisen for a dynamic Ward Clerk to join our busy Administration team at Solihull Hospital. We are currently looking to recruit a full time, (37.5 hours per week) position working within the Patient Administration team at Solihull Hospital. The hours of work will be 8am - 4pm Monday to Friday. For further details...

  • Learning Administrator 2

    4 weeks ago

    Solihull, Solihull, United Kingdom GP Strategies Full time

    GP Strategies Corporation is a leading provider of talent transformation solutions. As a Learning Administrator 2, you will play a key role in delivering award-winning learning and development programs to our clients.Key Responsibilities:Provide customer support and training for client LMS AdministratorsIdentify problems and root causes, taking a...

  • Band 3 Administrative Assistant

    2 days ago

    Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job summary Based in our offices in Solihull you will provide an efficient and effective administrative support service within the Solihull Neighbourhood Mental Health Team. To assist the team administrator with administrative and secretarial duties and provide support to our clinical team. Main duties of the job The post holder will be...

  • Band 3 Maternity Support Worker

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: As part of our recruitment strategy we are looking for Band 3 Maternity support workers to join our community team who cover Solihull Hospital and the surrounding area. The role of the Maternity Support Worker (MSW) is to support the delivery of high quality safe care to women and babies. The MSW will be a competent individual, working as a...

  • Band 2 Health Care Assistant

    5 months ago

    Solihull, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen at The Norman Power Centre. The post holder works as part of the ward / department team under the supervision of registered nurses and: - Participates in the delivery of patient centred care, maintaining a compassionate and professional attitude at all times. - Contributes to the ward / department...