Band 2 Administrative Assistant

7 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Due to the continued development and expansion of the Pre-Op Assessment Service, Solihull Hospital, an exciting opportunity has arisen for an Administrative Assistant to join our well established and progressive team.

You will be the first face that the patients see and the first voice they will hear on the phone. You will have excellent communication, IT and organizational skills with a willingness to learn and develop within the role. You will be expected to uphold and ensure high standards of professionalism are maintained and delivered with compassion.

A challenging and busy environment the Pre-Operative Assessment Service works within UHB as a specialist team preparing patients for surgery. You will be an essential member of the team providing administration and co-ordination support for the clinics. This involves working closely with the nurses, anaesthetists, booking teams and patients to provide a smooth patient experience.

**Main duties, tasks & skills required**:
Your main duties will be to welcome the patients on arrival and register them for the correct clinic, informing the team they have arrived. Answering telephone calls regarding the clinics, forwarding any clinical queries to the nurse in charge. Administrative duties include preparing the various clinics for the upcoming week, providing information the nursing staff need for the clinics/patients, scanning of confidential patient information, ensuring the nurses correctly outcome the clinics, liaising with the booking team. See the Job description for a full list of duties.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C)

**Experience**:
**Essential**:

- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

**Desirable**:

- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

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