Band 2 Receptionists/admin Clerks

7 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An opportunity has arisen for a Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover a number or Reception areas within Solihull hospital, book patient in for their appointments and make follow up appointment from consultations.

We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.

The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Full and part time hours (18.75) available.

**Main duties, tasks & skills required**:
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties.

The overall activities of the post-holder will include:

- To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
- Recording patient information accurately
- Dealing with care records ensuring patient records are available and in order for the start of clinic
- Cross reference appointment lists identify patients who do not attend and escalate appropriately
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
- Photo copying and distribution of copies as instructed by Line Manager
- Undertake filing
- Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
- Maintain confidentiality of records on the telephone, in conversation and in writing
- Ensure the reception area is kept tidy
- Organise ordering of stationary and storage
- Report any problems to line manager as appropriate
- Responsible for arranging patient transport, interpreters as and when requested

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

**Desirable**:
Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Other Factors
- e.g. ability to work shifts, ability to drive, etc
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the wo

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