Acute Floor Administrator
6 months ago
This role is a front line administrative and reception position, where positive, caring and supportive interactions with patients are key. You will provide an efficient and effective service to the Emergency Ambulatory Care Unit, managing a regular intake of patients arriving at the department with a variety of medical and surgical issues.
Good communication and inter-personal skills are essential, interacting with tact, diplomacy, and resilience as you manage the arrival of patients and relatives within the EAC unit.
Engage in collaboration with co-workers and staff from other areas of the wider trust. Function as a team player, being considerate and flexible. Show discretion to always ensure patient confidentiality.
Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
To take clear and accurate messages and ensure prompt delivery to the appropriate person.
To escalate to team leader issues which require intervention.
To schedule referral appointments or follow-up appointments for patients, including organising associated services including transport and porters.
The post holder must be able to work unsupervised and be able to manage the reception area alone when necessary.
Use own judgement to prioritise tasks in order to process patients more efficiently and according to clinical need.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
To fully and flexibly participate in the Emergency Ambulatory Care Administration team rota providing a 7 day service from 07:30-20:00 to the unit and as necessary work across the Acute Floor providing support as directed.
To proactively organise support services, e.g. transport, portering, social services, domestic, catering, interpreting services, etc. as directed by the nurse in charge,
Maintain confidentiality and dignity at all times.
To be aware of and contribute to the management of Health & Safety in relation to the working environment.
Responsible for accurate data entry and processing on Careflow (PAS) and Symphony system and record case note movement on tracking system.
Supervise new members of staff.
To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
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Acute Floor Administrator
6 months ago
Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full timeTo fully and flexibly participate in the Emergency Ambulatory Care Administration team rota providing a 7 day service from 07:30-20:00 to the unit and as necessary work across the Acute Floor providing support as directed. To proactively organise support services, e.g. transport, portering, social services, domestic, catering, interpreting services, etc. as...
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Acute Floor Administrator
6 months ago
Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full timeThis role is a front line customer service position, where positive, caring and supportive interactions with patients are a priority. You will provide an efficient and effective administrative and reception service to the Emergency Ambulatory Care Unit, managing a regular intake of patients arriving into the department with a variety of medical and surgical...
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