Orthopaedic Service Administrator

6 months ago


Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

**Work will include**: To support administrative duties in an expanding department. Managing demand on behalf of the consultant and clinician, avoiding backlog through proactive management and opening of clinic and session availability. Supporting management in the early identification of capacity issues affecting performance of urgent and acute referral to treatment standards. Providing a point of contact for patients, who remain with queries, and questions that cannot be resolved, escalating complaints to the SOSA where resolutions cannot be delivered.

Providing day to day delivery of Orthopaedic Fracture Clinics (Hand Service, Virtual Hand Fracture Clinic, & Adult Virtual Fracture) bookings for Orthopaedic Consultants and Hand Therapists & Physiotherapists by phone and face to face contact with patients. Providing information to support the Clinical teams which enables recommendations to be made on a regular basis to the Directorate Manager and Clinical Leads to enable them to take positive steps to respond to service delivery. Be aware of the correct procedures for dealing with inappropriate referrals. To be responsible for handling patient referrals to other facilities as requested by clinical teams.

To request medical notes for last minute patient bookings for clinics as required. To be responsible for organising and maintaining an easily accessible general filing system for the department. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. To observe the rules of confidentiality related to patients and departmental information.



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