Customer Service Officer, Premier Banking

3 weeks ago

Edinburgh, United Kingdom Coutts Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Officer, Premier Banking
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to complete processes and procedures, while providing each customer with a seamless experience

**What you'll do**:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

- Supporting the bank’s way of working to help as many customers as possible
- Managing customer contact lists to identify opportunities to help customers with new financial services or products
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored

**The skills you'll need**:
We’re also looking for you to demonstrate:

- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office

**What else you'll need to know**:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work will typically be between 07:00 and 21:00 over five days, including three weekend shifts, Saturdays and Sundays, over a three month period. We'll discuss your hours in more detail at your interview.

You'll enjoy a comprehensive structured training programme, on-going coaching and support to enhance your development and open up progression opportunities. Once fully trained we will focus on your development with multiple bespoke specialist teams available within the department. When you're ready, we’ll help take your career to the next level.

**How we'll reward you**:
**Salary**: You’ll join on a competitive starting salary of £23,400, in addition you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays.

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