Data & Insight - Customer Channels

2 weeks ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

End Date

Monday 20 March 2023

Salary Range

£48,784 - £60,980

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Here at Lloyds Banking Group we're recruiting a Data & Insight - Customer Channels role.

**Job Description**:
At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we're playing a central role in building a growing UK economy.

This is a phenomenal opportunity to join the Customer Channels Risk Team, as a risk partner focussing on producing insights from the risk data to support decision making and problem solving. You'll work to support the development of risk and control indicators and producing data led insights to help manage risk across Customer Channels.

In this role you’ll:

- Work with the team and business risk partners to develop risk insights, setting up regular insight reporting, including supporting information needed for senior leaders, supporting end to end risk management. Developing risk and control indicators to improve how we proactively manage risks.
- Work with control owners to help develop data points to run alongside control automation, allowing for easy evidence of control efficiency, minimising the need for manual assurance activity.
- Set up self-serve models to allow others across the team to develop their data insight capabilities.
- Make use of sophisticated data analytics tools, such as cluster analysis to find common issues or themes and define the root cause of similar problems.
- Develop risk insights to support governance fora and continuous risk management, working with the business risk partners across customer channels.

What do we need from you?

Essential:
Problem solving - Can think ‘up and out’ to find solutions, thinking wide to identify unintended consequences of an action

Critical thinking - ability to set a clear purpose and align outcomes to meet that purpose

Leadership - Has a growth mindset and the confidence to try new things and instils this in others, failing fast and learning quick to continually make the business and themselves better. Strength of leadership to allow fails to occur and helping colleagues to build and maintain their confidence to try again.

Analytical - Able to use data to make strategic or difficult decisions, understanding the data and what it's telling you - can find the insight and the compelling ‘so what’ story. Deep understanding of the more sophisticated data analytics tools and can use them to provide insights to the business.

Communication and influencing - able to tell simple stories, using insights and data, communicating across a diverse range of customers. Able to build relationships and get the best out of people.

Location for this role is flexible (We’re a multi-location team, and we collaborate using technology) You'll have the option to travel to our key hubs to meet the teams and spend time understanding the business, which is highly recommended, but otherwise travel is mínimal and aligned to the Group principles.

You'll follow our team's hybrid working pattern, of home working and office based working. We're happy to consider agile working requests.

So what can we offer you in return?

You'll receive a package that includes:

- Discretionary performance share award
- Private Medical Insurance
- Generous pension contribution
- 30 days leave plus bank holidays
- Flexible benefits.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

So if you’d like to be part of our inclusive values-based culture, and want to be stretched and fulfilled, we’ll help you build a career that will make a difference to you and our customers.

Together we make it possible

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Insights Engagement Coordinator

    3 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Insights Engagement Coordinator

    3 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy change...

  • Insights Engagement Coordinator

    3 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Insights Engagement Coordinator

    2 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy...

  • Insights Engagement Coordinator

    3 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Insights Engagement Coordinator

    1 week ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    Job DescriptionAbout Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform...

  • Insights Engagement Coordinator

    3 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Insights Engagement Coordinator

    2 weeks ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy...

  • Customer Insight Specialist

    6 days ago

    Edinburgh, United Kingdom Lothian Broadband Full time

    **The job at a glance** Lothian Broadband deploys ultrafast broadband into communities often left behind by traditional suppliers. We are recruiting a Customer Insight Specialist to facilitate data-led decision-making with the business. Reporting to the Sales & Marketing Director, you will design, plan and deliver reports and analysis to create actionable...

  • Marketing Data Scientist

    6 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Marketing Data Scientist

    7 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Data Scientist

    5 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundryRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision...

  • Data Scientist

    7 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy...

  • Data Scientist

    6 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy...

  • Data Scientist

    7 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Data Scientist

    6 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Data Scientist

    7 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Data Scientist

    6 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data Foundry Smart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives. What we do We enable the research ecosystem to flourish through the provision of research ready real financial data. We create data-driven insights based on real financial data, that identify areas to inform policy change...

  • Data Scientist

    7 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Data Scientist

    6 days ago

    Edinburgh, United Kingdom Smart Data Foundry Full time

    Job DescriptionAbout Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform...