Booking Executive

4 months ago

Cardiff, United Kingdom Veezu Full time

Veezu are currently looking for a Booking Executive to join our Journey Booking Contact Centre in our brand new, Cardiff office on a full time, permanent basis

This is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained growth. Our Journey Booking Centres are where many amazing journeys start.

As a Booking Executive you will demonstrate excellence in the handling of bookings and passenger care queries. Reporting into the Team Leader, your journey will involve taking bookings and resolving passenger queries, having great interactions that create loyal relationships and being a fantastic and committed team member.

**Who are Veezu?**

Veezu is the UK’s #1 hyperlocal, multi region private vehicle hire provider. We provide efficient, safe and easy ways for people to travel, combining the reliable knowledge of experienced local Driver Partners with advanced consumer technology. Focused on local passenger needs we deliver over 1.5 million journeys per month, keeping our towns and cities moving safely and efficiently.

Not only does Veezu create amazing journeys for its passengers, but we also strive to ensure that our colleagues have amazing journeys in their careers.
- **Veezu Values, because we**:_
- Do the right thing._
- Make it simple._
- Are bold. Think differently._

**What can you expect as a Team Leader?**

**WORKING PATTERN**:
**Monday **14:00 - 22:00

**Tuesday **14:00 - 22:00

**Wednesday** 14:00 - 22:00

**Friday **14:00 - 22:00

**Saturday **09:00 - 17:00
- 8 hour shifts
- 40 hours per week

**During your journey as a Booking Executive, you will**
- Provide consistently outstanding and delightful booking and care experiences to our Passengers, Account customers and Driver Partners.
- Take responsibility for understanding, meeting and exceeding your objectives and KPIs.
- Respond promptly and courteously to telephone journey bookings and queries, capturing accurate information in a timely manner.
- Process all journey bookings efficiently and accurately using the iCabbi booking system.
- Assist Driver Partners with basic queries or directing them to the Driver Partner Portal and / or messaging service.
- Ensure service delivery to account customers is efficient and well managed at all times.
- Process all cash, card, account, and app bookings in accordance with company procedures.
- Ensure customer queries and any complaints are logged accurately and within agreed timeframes, escalating to the relevant team member wherever necessary.

**Our expectations of you**
- Ability to deliver excellent customer service.
- Confidence in speaking to people on the phone.
- Strong computer skills, including using multiple software platforms collaboratively.
- Excellent listening and communication skills.
- Professional and committed.
- Ability to deal with challenging customer service situations.
- Excellent accuracy and attention to detail.
- Ability to work in a fast-paced environment.
- Flexibility to work outside of standard working hours.

**Employee Benefits**:

- 30 days paid annual leave
- Weekly pay
- Workplace Pension
- Life Assurance
- Enhanced sick pay
- Access to Private Medical Insurance provided by BUPA
- New, modern city-centre office location with access to free snacks and drinks and organised social events.
- Access to our employee perks, wellness & recognition platform provided via 'Perk Box', which includes high street discounts at shops, restaurants + much more
- Employee Assistance Programme: access to a 24/7 helpline providing employees and their partner and dependants with professional support, guidance and counselling when they need it the most.
- Learning & development opportunities to help you progress in your career

**At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click ‘apply’ now**
- *Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process. If you start employment with us, you will be asked to engage in the formal DBS checking process._

**Job Types**: Full-time, Permanent

**Salary**: £10.60 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Cardiff, CF10 1DY (required)

Work Location: In person

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