Event Executive

3 months ago

Cardiff, United Kingdom Cardiff Marriott Full time

JOB SUMMARY

The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.

Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event.

Recognizes opportunities to maximize revenue, conversion, and drive repeat business.

The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
- SCOPE / BUSINESS CONTEXT
- Full time Event Executive
- Report to Senior Event Manager

**CANDIDATE PROFILE**

**Experience**
- Background in customer service role, sales, event management ideally within an hotel environment preferred

**Skills and Knowledge**
- Effective sales skills
- Knowledge of meetings & event management
- Effective communication (verbal, listening, writing) and negotiation skills
- Strong customer development and relationship management skills
- Strong organization skills
- Ability to execute against an agreed event and group strategy
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective decision making skills

**SPECIFIC DUTIES**
- Ownership for the management and conversion of assigned enquiries
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
- Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards.
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy
- Works within brand standards & systems processes
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Conducts compelling show rounds to win the business
- Proactively resolicits previous customers and event bookers for future opportunities
- Training and execution of BDRC enquiry standards, continually review and agree improvement actions to ensure benchmark percentage is exceeded

**Guest Satisfaction**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement**.**

**Sales and Revenue Management**
- Delivers a compelling sales experience to drive conversion and repeat business
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
- Effectively up sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Effectively manages customer budgets to maximize revenue and meet customer needs.

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Maintain awareness of undesirable persons on property premises.
- Understands and is able to execute departmental and hotel emergency procedures.
- Understands and complies with loss prevention policies and procedures.

**Policies and Procedures**
- Follow department/company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

**Other**
- To carry out other duties across the hotel as assigned by management that may be required to ensure the Hotel Operation is properly maintained in line with budget and to provide total guest satisfaction.

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site

  • Event Executive

    4 months ago

    Cardiff, United Kingdom Cardiff Marriott Full time

    JOB SUMMARY The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. Prepares all event documentation and...

  • Event Executive

    4 months ago

    Cardiff, United Kingdom Cardiff Marriott Full time

    The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. Prepares all event documentation and coordinates with all...

  • Event Executive

    1 week ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Job SummaryThe Event Executive is responsible for managing incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. This role requires excellent customer service skills, strong selling skills, and the ability to work with customers to ensure consistent, high-level service throughout the event or...

  • Event Executive

    1 week ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Job SummaryThe Event Executive is responsible for managing incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. This role requires excellent customer service skills, strong selling skills, and the ability to work with customers to ensure consistent, high-level service throughout the event or...

  • Event Executive

    1 week ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Job SummaryThe Event Executive is responsible for managing incoming enquiries, from conversion to seamless transition to operations for event execution and back to sales. This role requires excellent customer service skills, strong selling skills, and the ability to work with customers to ensure consistent, high-level service throughout the event or group...

  • Event Executive

    1 week ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Job SummaryThe Event Executive is responsible for managing incoming enquiries, from conversion to seamless transition to operations for event execution and back to sales. This role requires excellent customer service skills, strong selling skills, and the ability to work with customers to ensure consistent, high-level service throughout the event or group...

  • Full Time Event Executive

    4 months ago

    Cardiff, United Kingdom Marriott International, Inc Full time

    **Job Number** 24103096 **Job Category** Sales & Marketing **Location** Cardiff Marriott Hotel, Mill Lane, Cardiff, Wales, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Event Executive is responsible for incoming enquiries, from conversion through to seamless...

  • Full Time Event Executive

    4 months ago

    Cardiff, United Kingdom Marriott International Full time

    POSITION SUMMARY The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. Prepares all event documentation...

  • Events Coordinator

    3 days ago

    Cardiff, Cardiff, United Kingdom Accor Full time

    Event and Meeting CoordinatorAccor is seeking a highly skilled Event and Meeting Coordinator to join our team. As a key member of our events team, you will be responsible for coordinating and executing events and meetings at our three prestigious hotels.Key Responsibilities:Coordinate and execute events and meetings, ensuring seamless execution and...

  • Events Coordinator

    2 days ago

    Cardiff, Cardiff, United Kingdom Accor Full time

    Event and Meeting CoordinatorAccor is seeking a highly skilled Event and Meeting Coordinator to join our team. As a key member of our events team, you will be responsible for coordinating and executing events and meetings at our three prestigious hotels.Key Responsibilities:Coordinate and execute events and meetings, ensuring seamless execution and...

  • Events Executive

    4 months ago

    Cardiff, United Kingdom GRC World Forums Full time

    We are an events company focused on the Governance, Risk and Compliance Sector. We are looking for an ambitious events graduate who wants to learn everything about exhibitions, conferences, and awards ceremonies. This role will work closely with the Head of Operations to plan and deliver high quality exhibitions & conferences. **Duties &...

  • Event Coordinator

    3 weeks ago

    Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Job Summary:We are seeking a highly organized and detail-oriented Event Coordinator to join our team at Novotel Cardiff Centre. As an Event Coordinator, you will be responsible for coordinating and executing events, meetings, and conferences at our hotel, ensuring seamless execution and exceptional customer service.Key Responsibilities:Coordinate and execute...

  • Event Coordinator

    3 weeks ago

    Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Job Summary:We are seeking a highly organized and detail-oriented Event Coordinator to join our team at Novotel Cardiff Centre. As an Event Coordinator, you will be responsible for coordinating and executing events, meetings, and conferences at our hotel, ensuring seamless execution and exceptional customer service.Key Responsibilities:Coordinate and execute...

  • Meeting and Events Sales Executive

    2 weeks ago

    Cardiff, United Kingdom Apply Gateway Full time

    Job Ref: AM13132Branch: Mercure Cardiff Holland House Hotel & SpaLocation: Mercure Cardiff Holland House Hotel & Spa, CardiffSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 20/08/2024Closing date: 02/10/2024Would you like to work for a company that gives you:£250, up to £1000 cash incentives when...

  • Event Coordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Event Executive Job DescriptionThe Event Executive plays a crucial role in ensuring seamless event execution and exceptional customer service. This position is responsible for managing incoming enquiries, converting them into successful events, and delivering high-quality experiences to our guests.Key Responsibilities:Manage and convert assigned enquiries...

  • Event Coordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Event Executive Job DescriptionThe Event Executive plays a crucial role in ensuring seamless event execution and exceptional customer service. This position is responsible for managing incoming enquiries, converting them into successful events, and delivering high-quality experiences to our guests.Key Responsibilities:Manage and convert assigned enquiries...

  • Event Coordinator

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Job DescriptionJob Title: Events & Meetings CoordinatorCompany: Novotel Cardiff CentreJob Type: Full Time/PermanentSalary: £12.00 per hourKey Responsibilities:Leadership & Reporting: Provide exceptional leadership and reporting skills to ensure seamless event execution.Comprehensive Operational Oversight: Oversee all operational aspects of events, including...

  • Event Coordinator

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Job DescriptionJob Title: Events & Meetings CoordinatorCompany: Novotel Cardiff CentreJob Type: Full Time/PermanentSalary: £12.00 per hourKey Responsibilities:Leadership & Reporting: Provide exceptional leadership and reporting skills to ensure seamless event execution.Comprehensive Operational Oversight: Oversee all operational aspects of events, including...

  • Event Coordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Event Executive Job DescriptionJob Summary:The Event Executive is responsible for delivering exceptional customer service and ensuring seamless event execution. This role involves managing incoming enquiries, converting leads, and coordinating with hotel departments to provide a consistent and high-quality experience for clients.Key Responsibilities:Manage...

  • Event Coordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Marriott International Full time

    Event Executive Job DescriptionJob Summary:The Event Executive is responsible for delivering exceptional customer service and ensuring seamless event execution. This role involves managing incoming enquiries, converting leads, and coordinating with hotel departments to provide a consistent and high-quality experience for clients.Key Responsibilities:Manage...