Ao Front Office Co-ordinator

1 day ago


Helensburgh, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:
191051

**Salary**:
£21,169

per annum, pro rata for part time

**Grade**:
Administrative Officer

**Contract type**:
Permanent

**Business area**:
MOD - Strategic Command - Defence Medical Services (DMS)

**Type of role**:
Administration / Corporate Support

**Working pattern**:
Full-time, Job share, Part-time

**Number of posts**:
1

***:
Location

Medical Centre, HMS Neptune, Her Majesty's Naval Base Clyde, Helensburgh, Argull & Bute, G84 8HL

About the job

**Summary**:
Neptune Medical Centre are looking for a friendly, well-organised and adaptable individual to join the team

The Medical Centre at Neptune provides primary healthcare to eligible military personnel within its Area of Responsibility. Services available include daily General Practitioner (GP) clinics, dispensary, physiotherapy, immunisations, audiology, minor surgery, Medical Category (MEDCAT) reviews, various Occupational Health services and Mental Health clinics.

This is a permanent, full time position working 37 hours per week. Applications for part time hours will be considered but due to service delivery requirements it must be on a job share basis as full time hours need to be covered.

Does this sound of interest to you? If so, we would love to hear from you

**Job description**:
We require a Front Office Co-Ordinator (AO grade)to work as part of the Medical Centre team and will be responsible for the provision of efficient and effective administrative support to the clinical team with a strong focus on the business need. The postholder may, from time to time, be required to undertake reception duties.

**Responsibilities**:
Responsibilities include but are not limited to:

- Complete all administrative tasks associated with Subject Access Requests (SARs) received into the Medical Centre in the absence of the Front Office Leading Medical Assistant (LMA). Ensure that appropriate response timelines are met.
- Develop and maintain proficiency (with suitable training) on the electronic medical information system (DMICP - Defence Medical Information Capability Programme), particularly in relation to running searches, to assist with routine patient recalls.
- Act as Information Technology (IT) lead for: Community Health Index (CHI) numbers; the creation and amendment of all accounts; MODNET and DMICP, including creating accounts for new members of staff.
- To act as lead for the transfer of the submarine CSV (comma separated values) files prior to deployment

Essential Criteria:

- Strong people/communication skills particularly face to face and telephone contact

Please read attached Terms of Reference for the role requirements in further detail.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Changing and Improving
- Working Together
- Managing a Quality Service
- Leadership
- Making Effective Decisions
- Communicating and Influencing

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Free parking
- Access to gym
- Dining facilities

Things you need to know

**Security**:
See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

**Selection process details**:
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date and interviews will be held on a date to be confirmed.

Travel to interview costs will not be reimbursed.

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

This vacancy is part of the A Great Place to Work for Veterans initiative. For more information copy and paste the following in to your browser or search gov.uk: Making-the-civil-service-a-great-place-to-work-for-veterans.

Please note the salary will be pro-rata where part time hours are undertaken.

Please ensure you have read all the details in the important information link prior to applying.

Feedback will only be provided if you attend an interview or assessment.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

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