Front Desk Officer

2 weeks ago


Helensburgh, United Kingdom Capita Full time

Together with the Royal Navy, we’re shaping the future of submarine training. From modernising courses and the learning environment, to delivering brand new equipment and teaching in a world class, new state-of-the-art building - our Faslane based team are playing their part to deliver “better trained submariners to the frontline, faster”.

The primary purpose of this role is to greet visitors on to the site and deliver exceptional customer service assistance, whilst also providing training course administrative support as required.

The role will involve working 37.5 hours a week, 7.5 hours per day on a 2 week rota basis:
Week 1 - 7am - 3pm

Week 2 - 10am - 6pm

Will be required to work on average 1 weekend per month

**Job title**:
Front Desk Officer

**What you’ll be doing**:

- Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
- Welcoming visitors on site and signpost as necessary to the relevant department.
- Receiving, sorting and dispatching mail and action any deliveries.
- Ensuring building security is maintained/adhered to at all times. All visitors will be required to be recorded and logged appropriately on entry and exit of the building.
- Ensuring digital welcoming screen is updated daily with course arrival information and welcoming message for expected visitors/guests.
- Responsible for ensuring all relevant Ministry of Defence (MOD) databases are kept updated
- Providing administration support to the training course teams

**What we’re looking for**:

- Previous Front of House/Receptionist experience
- Team player with initiative to work independently
- Excellent communication skills both verbal and written
- Confident with the ability to engage with customers and other teams.
- Good administration skills
- Ability to work shift pattern and weekends
- Must be able to obtain UK SC clearance

**About Project Selborne**:
Project Selborne is a £1 billion, 12-year contract which commenced operations on 1 April 2021. It is a strategic partnership between Team Fisher (a consortium of partners, led by Capita) and the Royal Navy, to transform 80% of shore-based training for sailors, submariners and marines.

**What’s in it for you?**
- Offering a salary between £23,000 to £27,000 per annum depending on experience
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to onsite gym, including facilities such as, swimming pool and ski slope
- Onsite, secure parking
- Catering facilities and shops accessible
- Joining a new team as part of a large and exciting project within The Royal Navy.

**What we hope you’ll do next**:
**Location**:
Helensburgh
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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