Front Desk Officer

5 months ago


Helensburgh, United Kingdom Capita Full time

Together with the Royal Navy, we’re shaping the future of submarine training. From modernising courses and the learning environment, to delivering brand new equipment and teaching in a world class, new state-of-the-art building - our Faslane based team are playing their part to deliver “better trained submariners to the frontline, faster”.

The primary purpose of this role is to greet visitors on to the site and deliver exceptional customer service assistance, whilst also providing training course administrative support as required.

The role will involve working 37.5 hours a week, 7.5 hours per day on a 2 week rota basis:
Week 1 - 7am - 3pm

Week 2 - 10am - 6pm

Will be required to work on average 1 weekend per month

**Job title**:
Front Desk Officer

**What you’ll be doing**:

- Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
- Welcoming visitors on site and signpost as necessary to the relevant department.
- Receiving, sorting and dispatching mail and action any deliveries.
- Ensuring building security is maintained/adhered to at all times. All visitors will be required to be recorded and logged appropriately on entry and exit of the building.
- Ensuring digital welcoming screen is updated daily with course arrival information and welcoming message for expected visitors/guests.
- Responsible for ensuring all relevant Ministry of Defence (MOD) databases are kept updated
- Providing administration support to the training course teams

**What we’re looking for**:

- Previous Front of House/Receptionist experience
- Team player with initiative to work independently
- Excellent communication skills both verbal and written
- Confident with the ability to engage with customers and other teams.
- Good administration skills
- Ability to work shift pattern and weekends
- Must be able to obtain UK SC clearance

**About Project Selborne**:
Project Selborne is a £1 billion, 12-year contract which commenced operations on 1 April 2021. It is a strategic partnership between Team Fisher (a consortium of partners, led by Capita) and the Royal Navy, to transform 80% of shore-based training for sailors, submariners and marines.

**What’s in it for you?**
- Offering a salary between £23,000 to £27,000 per annum depending on experience
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to onsite gym, including facilities such as, swimming pool and ski slope
- Onsite, secure parking
- Catering facilities and shops accessible
- Joining a new team as part of a large and exciting project within The Royal Navy.

**What we hope you’ll do next**:
**Location**:
Helensburgh
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent


  • Front of House

    5 months ago


    Helensburgh, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Front Of House to help ensure the smooth running of the operations in Defence on a part time basis, contracted to 25.5 hours per week.As a Front Of House, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its...


  • Helensburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 12 hours per week. As a Front of House Assistant, you will contribute to a passionate...


  • Helensburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 30 hours per week. As a Front of House Assistant, you will contribute to a passionate...


  • Helensburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 30 hours per week. As a Catering Assistant, you will contribute to a passionate and...


  • Helensburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 18 hours per week. As a Catering Assistant, you will contribute to a passionate and...

  • Simulator Operator

    3 days ago


    Helensburgh, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025 Location: Helensburgh (Clyde, Scotland) Summary of the Role: Your primary task is to provide training support to Submarine Command and Navigation Simulators.You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...


  • Helensburgh, Argyll and Bute, United Kingdom Matchtech Full time

    Key ResponsibilitiesAs a Simulation Support Specialist, you will provide vital training support to Submarine Command and Navigation Simulators.You will be expected to follow established procedures, working with minimal supervision, to engage with Royal Navy Personnel and other team members to achieve the training objective.Main Responsibilities:Operate the...

  • Simulator Operator

    3 weeks ago


    Helensburgh, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025Location: Helensburgh (Clyde, Scotland)Summary of the Role:Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...

  • Simulator Operator

    3 weeks ago


    Helensburgh, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025Location: Helensburgh (Clyde, Scotland)Summary of the Role:Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...

  • Simulator Operator

    3 weeks ago


    Helensburgh, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025Location: Helensburgh (Clyde, Scotland)Summary of the Role:Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...

  • Simulator Operator

    3 weeks ago


    Helensburgh, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025Location: Helensburgh (Clyde, Scotland)Summary of the Role:Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...

  • Simulator Operator

    2 weeks ago


    Helensburgh, United Kingdom Matchtech Full time

    Job Description Simulator Operator Contract Length: Until 31/05/2025 Location: Helensburgh (Clyde, Scotland) Summary of the Role: Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and...


  • Helensburgh, United Kingdom Royal Mail Full time

    ​Delivery Postie with Driving Job reference: 318758 Location: Helensburgh Delivery Office, G84 8AB Job type: Permanent contract  Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 10:00 and 16:00 Please note Sunday working is required at Alexandria Delivery Office (G83 0LY). There has never been a more exciting...

  • Beautician

    6 months ago


    Helensburgh, United Kingdom Eutopia Full time

    We are looking for an outgoing, professional and friendly individual to join our Helensburgh team. We carry out a wide range of services and take great pride in our customer care and clients well-being as well as being part of a team. The right applicant should have experience in a salon environment. Experience with Dermalogica, Hd Brows, Lycon Wax and Lvl...


  • Helensburgh, United Kingdom Capita Full time

    Help get better trained personnel to the front line faster Project Selborne is a Transformational Training programme with a strategic goal of modernising Royal Navy training to deliver “better trained sailors to the front line faster”. Reporting to the Training Planning & Scheduling Coordinator (North), the Training Support Coordinator is responsible...


  • Helensburgh, United Kingdom ENABLE SCOTLAND - LTW Full time

    **PART TIME 21 HOURS PER WEEK** **OFFICE BASED ROLE IN HELENSBURG**H **£19,838 per annum pro rata** The Best in _You_ Brings Out the Best in _Me_ ENABLE Scotland is a dynamic and vibrant organisation dedicated to improving the lives of people with learning disabilities and we are looking for a dynamic and motivated Administrator to join us in ensuring...


  • Helensburgh, United Kingdom Argyll and Bute Health and Social Care Partnership Full time

    Service: Health and Social Care Partnership Closing Date: Wednesday 13th November The Social Work Admin Service delivers administrative support to front line Social Work teams within the Argyll and Bute HSCP. We have a part time, temporary admin support worker vacancy within our Adult Services area team based in Helensburgh which is ideally suited to...

  • Simulator Operator

    3 weeks ago


    Helensburgh, Scotland, Argyll & Bute, United Kingdom Matchtech Full time

    Simulator Operator Contract Length: Until 31/05/2025Location: Helensburgh (Clyde, Scotland)Summary of the Role:Your primary task is to provide training support to Submarine Command and Navigation Simulators. You will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to...

  • Quality Controller

    5 months ago


    Helensburgh, United Kingdom Capita Full time

    Help get better trained personnel to the front line faster Project Selborne is an innovative programme that aims to modernise Royal Navy training and deliver better trained sailors to the front line faster. The purpose of the role is to quality control all areas of product construction, to include, Training Delivery, Operations, Warfare and Assurance....

  • Learner Assessor

    5 months ago


    Helensburgh, United Kingdom Capita Full time

    Project Selborne is a Transformational Training programme with a strategic goal of modernising Royal Navy training to deliver “better trained sailors to the front line faster”. Looking after the apprentices carrying out Engineering apprenticeships you will support learners through to their qualification. Maintaining effective collaborative stakeholder...