Case Handler

3 months ago


Chester, United Kingdom Connells Group Full time

An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in **Chester**.

Your role will be based in the busy **Recoveries Department** and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases.

**Your key responsibilities will include**:

- Dealing with New cases from inception to completion
- Day-to-day knowledge of cases within the department
- To drive recovery of debt income on cases
- To keep the Management team up to date with case progress
- Production of template and free format letters
- Seek legal guidance from in-house solicitors, where needed
- A professional telephone manner
- Good written and assertive communication skills
- Good listening, negotiation and persuasion skills
- An interest in investigating cases and problem solving
- An ability to self-learn
- A strong work ethic and willingness to be successful in the role
- Experience obtained within a Collections environment or similar, is preferred but not essential

**Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

CF00281

Job Reference: CF00281


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