Disputes Case Handler

2 months ago

Chester, United Kingdom HSBC Full time

-Job description

If you’re looking for a rewarding career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that will take you to the top, or simply in a new and exciting direction, HSBC offer opportunities, support and rewards that will take you further.

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions. This includes running customer operations, delivering innovative digital solutions for customers and colleagues, managing bank-wide change, and central services such as procurement and real estate management. The teams play a vital role in driving great experiences for customers and colleagues and enabling the bank’s strategy.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. As a Disputes Case Handler, you’ll be part of the Global Operations team in UK Card Operations. A market leading, positive customer disputes journey is our key goal.

As a member of this team, you’ll be undertaking a multi-disciplined customer service delivery role, championing multi-channel support for key aspects of the Cards disputes journey.

We strive to support our customers through more challenging times, where they need to query a credit or debit card transaction as well helping with more general queries. With enhanced training, our Disputes Case Handlers are suited to handling complex dispute queries, supporting our customers at every stage.

You’ll be responsible for handling incoming credit and debit card dispute queries in a timely and efficient manner, adhering to regulatory and cards scheme requirements.

Regular coaching and team member development will be available to support the improvement of knowledge, skills and capability to allow you to successfully perform in this role.

**This role offers the opportunity for hybrid working following an initial 3-month office-based implementation and upskilling period. The base location is Chester.**

Your responsibilities will include:

- Using knowledge of card scheme rules, products, processes and procedures to provide high quality service for maximum customer satisfaction and resolving the customer query at first point of contact where possible, in an empathetic manner
- Taking ownership and initiative to complete any necessary research and customer follow up both independently and within a team using both written and verbal correspondence
- Processing of servicing requests for** **credit and debit card disputes and complex card queries, including, where necessary, taking preventative actions to protect customers’ accounts from fraud and protecting the Bank from first/third party fraud
- Reviewing claims and making commercial, liability decisions where applicable
- Objection handling, and dealing with customer complaints professionally whilst providing background data for hand off where required
Requirements

To be successful in this role, you will need:

- Experience in a telephony-based Customer Centric role
- Strong written and verbal communication skills with an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to a wide and varied audience
- Excellent attention to detail and accuracy in supporting customers to appropriate resolutions in a timely manner
- An ability to manage caseloads/daily tasking queues effectively against changing priorities
- The capability to identify cases outside normal procedures, to make sound, considered decisions, and escalate to the relevant departmental areas

  • Disputes Case Handler

    3 months ago

    Chester, United Kingdom HSBC Full time

    -Job description If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Digital...

  • Disputes Case Handler

    2 months ago

    Chester, United Kingdom HSBC Full time

    If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  Our Digital Business Services...

  • Case Handler

    2 months ago

    Chester, United Kingdom Connells Group Full time

    An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in **Chester**. Your role will be based in the busy **Recoveries Department** and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases. **Your key...

  • Case Handler

    2 months ago

    Chester, United Kingdom Connells Group Full time

    An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in **Chester**. Your role will be based in the busy **Recoveries Department** and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases. **Your key...

  • Dispute Resolution Solicitor

    4 weeks ago

    Chester, Cheshire, United Kingdom Austen Lloyd Limited Full time

    Dispute Resolution Solicitor - Leading Law Firm - Cheshire0 - 5 PQE We are looking for an experienced Dispute Resolution Solicitor to join our highly regarded and long-established Cheshire based Client.They are looking for an accomplished, disciplined and focused candidate who can conduct a caseload of debt recovery, Commercial Litigation, Insolvency and...

  • Recoveries Handler

    3 months ago

    Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Recoveries Handler **to join our fast-growing...

  • Personal Injury Claims Handler

    1 month ago

    Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo**we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Personal Injury Claims Handler **to join our...

  • Personal Injury Claims Handler

    3 months ago

    Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo**we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Personal Injury Claims Handler **to join our...

  • Technical Claims Handler

    3 months ago

    Chester Park, United Kingdom Pertemps Bristol Commercial Full time

    Role Overview: Position: Technical Claims Handler Location: Bristol - Hybrid Role Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers. You will work...

  • Technical Claims Handler

    4 months ago

    Chester Park, United Kingdom Pertemps Bristol Commercial Full time

    Role Overview:Position: Technical Claims HandlerLocation: Bristol - HybridRole Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers.You will work directly...

  • Commercial Account Handler

    2 months ago

    Chester, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart,...

  • Oic/portal Fee Earner

    3 months ago

    Chester, United Kingdom DGM Solicitors Full time

    A fantastic opportunity has arisen to join a leading well established Personal Injury Solicitors firm based in Chester/Ellesmere Port. This current position is to join our OIC/Portal team as a fee earner as well as assist within the set up team. We are looking for someone with an enthusiastic approach, outstanding work ethic, computer literate and has an...

  • Recoveries Agent

    3 months ago

    Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Recoveries Handler **to join our fast-growing...

  • Customer Services Rep – Dutch Speaking

    2 weeks ago

    Chester, United Kingdom Gibbs Hybrid Full time

    Customer Services Rep – Dutch SpeakingDuration: 9 monthsPay: £15/hourLocation: Chester (50/50 hybrid working)Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirablepolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices...

  • Customer Services Rep – Dutch Speaking

    2 weeks ago

    Chester, United Kingdom Gibbs Hybrid Full time

    Customer Services Rep – Dutch SpeakingDuration: 9 monthsPay: £15/hourLocation: Chester (50/50 hybrid working)Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirablepolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices...

  • Customer Services Rep – Dutch Speaking

    3 weeks ago

    Chester, United Kingdom Gibbs Hybrid Full time

    Customer Services Rep – Dutch SpeakingDuration: 9 monthsPay: £15/hourLocation: Chester (50/50 hybrid working)Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirablepolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices...

  • Customer Services Rep – Dutch Speaking

    3 weeks ago

    Chester, United Kingdom Gibbs Hybrid Full time

    Customer Services Rep – Dutch SpeakingDuration: 9 monthsPay: £15/hourLocation: Chester (50/50 hybrid working)Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirablepolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices...

  • Customer Service Associate

    3 weeks ago

    Chester, United Kingdom Undisclosed Full time

    Customer Service Associate (Dutch speaking)9 month ContractChester/ hybrid£15/hourJob DescriptionUnderstand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).Receive orders and enter them in SAP system after performing validations on order following defined business rules...

  • Customer Service Associate

    3 weeks ago

    Chester, United Kingdom Undisclosed Full time

    Customer Service Associate (Dutch speaking)9 month ContractChester/ hybrid£15/hourJob DescriptionUnderstand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).Receive orders and enter them in SAP system after performing validations on order following defined business rules...

  • Customer Service Associate

    2 weeks ago

    Chester, United Kingdom Undisclosed Full time

    Customer Service Associate (Dutch speaking)9 month ContractChester/ hybrid£15/hourJob DescriptionUnderstand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).Receive orders and enter them in SAP system after performing validations on order following defined business rules...