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Recoveries Case Handler

2 months ago

Chester, United Kingdom Connells Group HQ Full time
Job DescriptionAn exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in Chester.Your role will be based in the busy Recoveries Department and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases.Your key responsibilities will include:
  • Dealing with New cases from inception to completion
  • Day-to-day knowledge of cases within the department
  • To drive recovery of debt income on cases
  • To keep the Management team up to date with case progress
  • Production of template and free format letters
  • Seek legal guidance from in-house solicitors, where needed
The ideal candidate must have:
  • Meticulous attention to detail
  • An interest in investigating cases and problem solving
  • Good written and assertive communication skills
  • Good listening, negotiation and persuasion skills
  • A strong work ethic
  • A professional telephone manner
  • Experience obtained within a Recoveries/Collections environment is preferred
There is initially a lot of self learning and for the right candidate, there may be an opportunity for progression within the department.Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and moreConnells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00477