Ward Clerk

6 months ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

An opportunity has arisen for an enthusiastic and motivated Ward Clerk to join the Haematology inpatient ward, Bracken.

The dynamic and enthusiastic individual will need to integrate with the current team and provide efficient and effective support to the nurses, consultants and patients. Attention to detail is necessary, as are excellent communication skills and the ability to prioritise and plan.

The post holder will be the first face patients see, they should be polite, professional, enthusiastic, and able to deal with multiple tasks from Nursing staff, doctors, patients and relatives, both over the phone and in person on the Ward.

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

**Job Purpose**:
To provide a clerical service to Bracken Ward and assist the nursing staff in the reception of patients and visitors to the unit.

To work in collaboration with staff in other areas of the service line and Trust to facilitate a streamlined service for the patient.

Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff.

Maintain hospital notes in accordance with PHNT policies and procedures.

Receive patients, relatives and visitors to the ward, orientating them to the ward environment.

Enter admissions, transfers and discharges on iPM/SALUS, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty.

Ensure SALUS is up to date and accurate throughout the working day.

Ensure that notes are traced to the unit and traced correctly on iPM.

Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM.

File and prepare notes for coding. Chasing up notes for any outstanding admissions that have not been coded.

Print front sheets and ensure adequate addressograph labels are available for all patients.

Ensure wristbands are printed for all inpatients/day case patients.

Trace notes in and out of the ward using iPM.

Convey casenotes, specimens and other items to various parts of the hospital and collecting urgent supplies or reports when necessary.

Take, or where relevant, telephone any requests for investigations to relevant departments.

Liaise with other departments regarding investigations, recording appointments details in the ward diary and relaying any information to nursing staff and patients.

Book transport for admissions, transfers or discharge as required.

Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust.

Keep notes trolleys clean and tidy.

Take red top referrals to consultant secretaries or departments after logging them on the computer system.

Photocopying paperwork and booklets as required.

Liaise with MEMS, estates and IT with regard to broken equipment.

Ordering all supplies using EPROC.

Review stationary stock levels on the ward.

Action Data Quality reports as directed by the Clinical Administration Manager

For further details please see attached JD&PS.


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