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Customer Service Coordinator

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Milton Keynes, United Kingdom Leica Biosystems Full time

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are looking for a Customer Service Coordinator to join us in Milton Keynes. This is a phenomenal role for someone who has some experience in a similar customer service role. In this role you will be responsible for managing the full order life cycle and to do so will liase with both internal and external teams as well as the end customer to ensure on time delivery.

In this role, you’ll
Receive requests from customers for pricing, adjustments to current orders and enquiries on current stock levels of consumables via our Generic sales box. Ensure these requests are responded to within the day received.
Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions.
Create all customers orders in SAP.
Responsible for purchasing, tracking, communicating and the final invoicing of the goods on open orders.
Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders via ZSOS on a daily basis.
Use SalesForce and SAP to retrieve customer information,
Work with the Global Supply Chain and Business Unit to understand stock availabilities whilst using SAP.
Log any customer complaints via Saleforce.
Create return orders and credit notes to customers through SAP.
Receive external customer telephone calls via CISCO.
Arrange meetings and discussions through Microsoft TEAMS
Work alongside and interact with all internal teams including Sales, Service, Finance, Pathology Solutions and Tenders.
Provide Account Management to identified key customers.
Adhere to Customer Care KPI’s ensuring they are achieved via Daily and Visual Management. What you’ll need to do the job
Experience in a similar Customer Service/ Sales Support/ Order Processing role
Knowledge of SAP/ERP systems for order processing
Strongly customer oriented (both internal and external)
Continuous improvement mindset
Strong attention to detail
Great team mate

Interested? Join the Leica Bio Systems Team
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.