Customer Service
3 days ago
We are currently recruiting for a well established company based in Milton Keynes who are seeking a Customer Care Team Leader to join their team. The working hours are 9am-5:30pm - Monday - Friday. This role involves a large element of customer service,therefore, lot's of experiance is required.
**Purpose of the role**:
Oversee daily operations of a Customer Service Team for a market. Work closely with customers, operations, sales team and GBS to ensure Superior Customer Experience in the most efficient and cost-effective way. Build strong relationship with Customer, andact as the Voice Of the Customer.
**Main responsibilities**:
- Implement and execute Customer Care strategy and follow global guidelines.
- Continuously identify opportunities for improvement in Customer Care and lead or participate in projects when relevant and/or allocate resources.
- Oversee the daily operations of a Customer Care Team for site, category or business team.
- Actively work with the customer care team on customer intimacy and delivering superior customer experience.
- Resolve issues and handle customer complaints and inquiries internally and externally.
- Day to day communication with Customers, Operations, Sales and GBS.
- Support Customer Care Representatives for escalation of problem resolution, complaints and prioritization in close relationship with the Control Tower and the Solution Owners.
- Ensure implementation of the New Customer/product processes.
- Prepare Debit and Credit notes, Process Notifications and Customer Returns with the team.
- Coordinate with planning on information relating to demand planning and stocking agreements.
- Identify the right communication method based on the sense of urgency and issue.
- Know how to diffuse a difficult situation and get resolution with the customers & employees.
- Monitor performance and workload to maintain balance within team and support order management activities when necessary.
- Update and Use Visual Performance Management with other departments and ensure performance improvement.
- Identify areas of process efficiencies, make proposals to address and implement solutions.
- Collaborate with other departments to assure that customer needs are being met.
- Responsible for customer KPIs and reporting where required.
- Proactively collect Customer Forecast, enter forecast in Demand Planning tool and collaborate with planning on information relating to demand planning and stock positions.
- Monitor the new Customer/product processes.
- Ensure Data integrity (Customer Master data).
- Participate to Customer visits and presentations when required.
**Required skills**:
- Mastery of SAP in Customer Care
- Microsoft Office expertise
- Interpersonal and communication skills
- Understanding of Customer Relationship Management
- Inventory Management knowledge
- Understanding of Incoterms and Shipping Terminology
- Proven Negotiation Skills
- People Management Skills
- Knowledge of Lean Six Sigma, Green/White/Yellow belt
- Knowledge of automation and new technologies
- High Level on Kosher processes.
**Required Competencies**:
- Customer focus
- Peer relationship
- Conflict management
- Informing
- Motivating others
- Problem solving
- Priority setting
- Managing and measuring work
- Building effective teams
- Business acumen
-
German Language Customer Service Representative
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full timeWe are seeking a highly skilled and multilingual customer service representative to join our team at Interstate AC Service in Milton Keynes. The successful candidate will be responsible for providing exceptional customer experiences, managing queries, and resolving complaints via webchat, email, and phone calls. Key Responsibilities:Respond to customer...
-
Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full timeWe are seeking an experienced customer service agent to join our team in Milton Keynes, providing exceptional service to clients who require support in both English and German. As a key member of our contact centre team, you will be responsible for managing customer relationships, resolving queries, and delivering outstanding customer experiences.Key...
-
Customer Service
3 days ago
Milton Keynes, United Kingdom Reed Business Support Full timeAre you looking for a new role in **Customer Service** and available **immediately**? Location: Wolverton, Milton Keynes Pay: £10.24 PH Working Hours: Monday - Friday 0900 - 1800, 1 Sat in 3 per Month (Day off in Lieu) **Benefits**: - Fun incentives and team activities - Bonus scheme - Free onsite tuck shop The **customer service** role will include: -...
-
Customer Service
22 hours ago
Milton Keynes, United Kingdom Altitude-Recruitment Limited Full timeAre you proactive, have customer service skills and looking to transfer your skills with a dynamic company? If so, we have a number of opportunities with a prestigious employer in Milton Keynes. These roles are to deliver high end customer care, deliveringthe best customer experience. Both roles are temporary and in some cases there is the option to look at...
-
Customer Service
7 months ago
Milton Keynes, United Kingdom The Best Connection Employment Group Full timeOur client based in Bletchley, Milton Keynes is looking for a **Customer Service Administrator**. The hours of work are from Monday - Friday 9am - 6:00pm and two Saturday per month - 8am-1pm. The role is a temp to perm - after 12 weeks of probation, permanent opportunity is available. The pay rate is £11 per hour. **Responsibilities of the Customer Service...
-
Customer Service
7 months ago
Milton Keynes, United Kingdom The Best Connection Employment Group Full timePart time - School Hours! Our client based in Bletchley, Milton Keynes is looking for a **Customer Service Administrator**. The hours of work are from Monday - Friday 10am - 3pm and two Saturday per month - 8am-1pm. A permanent opportunity is available. The pay rate is £11 per hour. **Responsibilities of the Customer Service Administrator**: - Provide...
-
Customer Service
3 days ago
Milton Keynes, United Kingdom wild recruitment Full timeDo you have experience in _Customer Service_ or _Order Processing_? Would your colleagues describe you as detail orientated and consumer focused? Are you looking for an office based **Customer Service** role? Then keep reading as this **Customer Service** position may be a great fit for you! Working within one of the UK leading food and beverage...
-
Customer Service
4 days ago
Milton Keynes, United Kingdom Gi Group Full time**Full Time**: **Temporary**: - Job Type: Temp to Perm - Magna Park, Milton Keynes, MK17**Salary**: £10.62 per hour - Monday to Friday, 40 hours per week - Shifts between 07:00 and 19:00 - Typically 8am - 5pm - Hybrid Working: 2 days working in the office after probation is passed - Gi Group present a fantastic opportunity to join a Global Parcel &...
-
Customer Service
7 days ago
Milton Keynes, United Kingdom Reed Business Support Full timeDo you have **customer service experience** and you are looking for a new role? Our client is looking for someone with great communication and customer service skills to join their team in **Milton Keynes** as a Customer Experience Coordinator on a **permanent basis.** **Location: **Milton Keynes **Salary**: starting £23,000 The **customer service** role...
-
Customer Service
7 days ago
Milton Keynes, United Kingdom Reed Business Support Full timeDo you have **customer service experience** and you are looking for a new role? Our client is looking for someone with great communication and customer service skills to join their team in **Milton Keynes** as a Customer Experience Coordinator on a **permanent basis.** **Location: **Milton Keynes **Salary**: starting salary £23,000 The **customer...
-
Customer Service
4 days ago
Milton Keynes, United Kingdom Pertemps Network Group Full time**Job Description**: **Minimum Qualification, Skills & Experience Requirements for the Role** **Academic**: Degree level qualification in area of business desirable. **Professional Experience**: At least 2 years of experience in Customer Service role. Attention to detail/accuracy and good time keeping. **Key Tasks and Core Responsibilities** The duties of...
-
Customer Service
7 days ago
Milton Keynes, United Kingdom Insight Employment ltd Full timeInsight Employment have numerous clients in and around Milton Keynes who require Customer Service Advisors on a temporary basis to cover holidays, sickness & maternity. If you are looking for a short-term role and you have customer service experience gainedin an office environment, then I would like to hear from you. **Requirements: -** - Previous Customer...
-
Customer Service
6 months ago
Milton Keynes, United Kingdom Teletrac Navman Full time**Join the Trackstar Team - Leaders in Vehicle Security** Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights. Are you ready to accelerate your career...
-
Customer Service
7 months ago
Milton Keynes, United Kingdom Teletrac Navman Full time**Join the Trackstar Team - Leaders in Vehicle Security** Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights. Are you ready to accelerate your career...
-
Customer Service
3 days ago
Milton Keynes, United Kingdom Reed Business Support Full timeExciting new Customer Service role working for a large Financial Services company in Milton Keynes. NO PREVIOUS EXPERIENCE NEEDED, GREAT COMMUNICATION REQUIRED! Although this may not directly match your skillset, if you have provided customer service within a retail, hospitality or call centre environment or have fantastic communication skills and looking...
-
Customer Service
3 days ago
Milton Keynes, United Kingdom Osborne Appointments Full time**Are you looking to join an amazing client who offers fantastic benefits?** **Do you have Customer Service experience?** If so, Osborne Appointments are currently working with a large financial client based in Caldecotte, Milton Keynes that are looking to recruit for Customer Service Executives to join the team! **BENEFITS** - **Salary**: £21,091 per...
-
Customer Service
3 days ago
Milton Keynes, United Kingdom Reed Business Support Full time**NO PREVIOUS OFFICE EXPERIENCE REQUIRED** If you have provided **customer service** within a retail, hospitality or call centre environment or have fantastic communication skills and looking for a new role, this role could be for you. **Location**: Milton Keynes **Hours**:Full-time 40hrs/week by rota **Job Types**: Full-time, Permanent **Salary**:...
-
Milton Keynes, United Kingdom Auxillis Full time**£22,784 plus company benefits***:**Milton Keynes***:Reference: 22925 KW Job description - Customer Service Agent - Permanent position with a great salary of £22,784pa plus our fab company benefits. Mon-Fri plus alternate Sat What will my day look like? As a Customer Service Agent, you will be a vital part of a busy branch. Your daily contact with...
-
Customer Service Manager
24 hours ago
Milton Keynes, United Kingdom EAC Consulting Group Full timeEAC Consulting Group are representing a leading technology service provider based in Milton Keynes. They are looking for a Customer Service Manager who will report to the Senior Customer Service Manager and work alongside them to develop a team of high-performingCustomer Service Executives. This position offers fantastic development opportunities. **On...
-
Customer Service Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full timeJob Title: Customer Service ManagerWe are looking for a highly motivated Customer Service Manager to lead our customer service team. As a Customer Service Manager, you will be responsible for ensuring that customers receive exceptional service and support.Key Responsibilities:Lead a team of customer service representatives and provide guidance and support as...