Customer Service

5 months ago


Milton Keynes, United Kingdom The Best Connection Employment Group Full time

Our client based in Bletchley, Milton Keynes is looking for a **Customer Service Administrator**. The hours of work are from Monday - Friday 9am - 6:00pm and two Saturday per month - 8am-1pm. The role is a temp to perm
- after 12 weeks of probation, permanent opportunity is available. The pay rate is £11 per hour.

**Responsibilities of the Customer Service Administrator**:

- Provide industry-leading levels of support to all customers at all times.
- Assist with tracking and finding parcels.
- Make telephone calls to customers.
- Provide feedback to the relevant teams to enhance products and services for clients.
- Create FAQ's and customer help documentation (in support of the website).
- Provide support for an affiliate programme.
- Handle claims and problem solve any issues.
- Deal with any queries with customer orders.
- Manage product returns and respond to customer feedback.
- Process product repair. and ensure compliance with Health and Safety, Environmental and Data Protection policy.

**Requirements of the Customer Service Administrator**:

- Ability to multi-task
- To be organised, detail-minded and have a sense of urgency.
- Have strong organisational, administrative and analytical skills.
- Strong customer service skills
- Excellent communication skills, both written and oral
- Ability to handle customer complaints in a smooth and professional manner.

**The site offers**:

- Free on-site parking
- Potential temp - perm opportunities
- Other benefits of working for The Best Connection Group Limited include:

- 29 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Weekly pay
- Pension contribution
- Online payslips

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment


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