Customer Service
7 months ago
**Join the Trackstar Team - Leaders in Vehicle Security**
Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights.
Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999?
You could be a university graduate, a college leaver, or someone who has already got a taste of telephone-based customer service. You bring your customer service skills, and we’ll train you on our systems and processes
**Your Role and **_Responsibilities_**
As a pivotal member of our customer service team, you will harness your exceptional communication skills to:
**Support Our Dealers**: Offer frontline technical support to our extensive Dealer Network.
**Manage Accounts**: Facilitate the setup of customer accounts and complete the auto-commissioning process.
**Proactive Outreach**:Make outbound calls for essential documentation, updates, or payment matters.
**Subscription Management**:Oversee the entire subscription lifecycle from unit sales to renewal payments.
**Alert Response**: Act promptly on system alerts, alarms, and vehicle theft incidents.
**Performance Excellence**: Strive to meet service level agreements and contribute to team and individual performance goals.
**_ This position is based in our Kents Hill, Milton Keynes office, with a hybrid working option after the completion of training. _**
**_Working hours are Monday to Friday, 9 am to 5.30 pm._**
**What We Look For**
**Technical Savvy**: Proficiency in MS Office, a quick learner for new systems.
**Customer Commitment**: A passion for delivering outstanding service.
Self-Driven: The initiative to learn, take charge, and work effectively both independently and as part of a team.
**Organizational Skills**: Excellent planning and multitasking skills, with a flexible approach to changing priorities.
**Attention to Detail**: Precision in literacy and numeracy tasks.
**Team Player**: A collaborative spirit to solve problems and reach common goals.
**Desirable**:
Prior experience in order processing, especially in technical services or provisioning, is an advantage, though we offer thorough training.
**Benefits & Rewards**
At Trackstar, We value diversity and strive to create an inclusive environment where everyone can thrive.
**We offer**:
- A critical role in a leading international SaaS company.
- Comprehensive training and development opportunities, including LinkedIn Learning, personalized coaching, and a variety of online courses.
- Competitive salary and benefits
**Join Us**
**_ Successful applicants will be living locally to Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future._**
**#LI-DL1**
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.
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