Financial Promotions Administrator

7 months ago

London, United Kingdom Financial Conduct Authority Full time

Financial Promotions Administrator

**Salary**: National ranging from £30,600-£37,800 and London from £31,900-£42,000
- Are you interested in joining a specialist team responsible for the identification and mitigation of risk associated with financial advertising?_

The aim of the Financial Promotions Team is to reduce harm to consumers caused by them being mis-sold as a result of non-compliant financial promotions (adverts). The team identifies and takes appropriate action in relation to non-compliant financial promotions and aims to drive behavioural changes within firms to mitigate this harm to consumers and our operational objectives.

The team tackles harm in the following ways:

- Casework and projects - the team receives referrals from consumers, supervisors and other stakeholders, which are dealt with on a risk based approach either individually or collectively
- Supervisory support - we provide technical advice on firm specific supervisory issues as well as support supervisors on Firm Assessment Models, portfolio analysis and multi-firm work
- Risk identification and analysis - the team identifies current risks and trends in firms’ financial promotions through our programme of reactive and proactive monitoring. We also produce an issues log, which we prioritise and make decisions regarding which diagnostic tools should be used to mitigate the issue
- Technical support - the team has specialist skills and experience, which it uses in a variety of internal and external work

What you will be doing
- Managing and processing all consumer and other referrals the team receives, including recording them on Intact, allocating them to team members and/or referring them to other areas
- Reviewing the referrals and queries the team receives from consumers and other stakeholders, and deciding whether they are matters for the team to take forward
- Using knowledge of financial services products and relevant FCA rules, carrying out non-complex casework, exercising judgment as to whether or not a financial promotion is in breach of FCA rules, and communicating this view to firms
- Conducting risk assessments of new cases that the team receives
- Assisting team members with any policy or thematic work that they are involved with, through conducting research, management information, or assessing financial promotions
- Producing team MI

What you will get from the role
- Experience of a broad range of interesting and challenging case, project and policy work across all sectors
- Interesting work that delivers tangible benefits to consumers
- The chance to build and maintain relationships with key internal and external stakeholders in order to develop the team’s objectives.

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum
- Experience of producing Management Information (MI)
- Experience of working with a Case Management or CRM system
- Experience of working within Financial Services

Essential
- The ability to analyse information quickly and effectively, and identify and present key issues in a clear and timely manner
- The ability to work with key stakeholders and build good relationships
- The ability to respond positively to challenges and to adopt a flexible approach to change, adapting working styles accordingly
- The ability to manage a variety of competing tasks and issues, working both independently and as part of a team, prioritising appropriately and escalating where necessary
- Ensuring work produced is of the highest standard.
- The ability to work actively with others to achieve outcomes
- A knowledge of banking, mortgages, insurance, investment business or consumer credit
- Knowledge of or interest in consumer protection
- Awareness of the financial promotions regime

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity

Our ambition is to cultivate

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