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HR Support Officer

4 months ago

Norwich, United Kingdom Norfolk County Council Full time

**Permanent Contract | 37 hours per week | £22,369 to £24,054 per annum (Grade E) | Norwich**

Education**HR **provides easy access and rapid responses to HR advice and support for headteachers, governors and school employees on a wide range of enquiries, in order to fully answer their enquiries and to give an excellent customer experience. We aim to ensure high resolution of enquiries at first point of contact. Enquiries include:

- Contracts of employment
- Sickness absence
- Pay
- Industrial relations
- HR policy and procedures on health and safety
- Employee relations
- Reward
- Recruitment

You will be expected to resolve as many queries as possible, at the same time exercising judgement and assessing risk in order to prioritise and hand off calls appropriately to senior colleagues and specialist teams.

We are looking for someone who enjoys a positive team approach, is solution focussed, and able to respond quickly and effectively to the new issues that every day brings. You must be skilled in accessing information from a variety of electronic systems and be able to adapt to new systems. Training will be given on Oracle (HR and Payroll system) and other customer contact systems and procedures. You should be able to demonstrate an appetite for continuous learning and delivering excellent customer service. You will have a key role in the delivery of a value for money, quality service that supports the wider Education**HR **role of enabling schools and academies to deliver the highest quality of education to children and young people.

This post will be a hybrid role with a mix of remote working and office-based working.

**Closing date: 22 June 2023**

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,054.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: 2712