Part Time Reservations Administrator

3 weeks ago


West Lexham, United Kingdom West Lexham Full time

West Lexham is a 22 acre retreat centre based around heritage farm buildings, converted for overnight stays, treehouses, cabins and bell tents for glamping in the woods. It is a family run business with a small and dedicated team, with very exciting clients from all over the world. We are run on renewables and best practice principles, so as to be an immersive educational resource for guests.

This is a role that would initially run from April - October, although this would be reviewable as trade and the site is ever expanding and growing.

Key responsibilities
- Check and action any answer phone messages
- Oversee incoming calls/texts
- Oversee inboxes, dealing with general queries on own initiative in a timely manner,
- Contact Holiday customers for bed configurations at the appropriate time
- Contact Holiday customers for time of arrival at appropriate time
- Check in Holiday customers in-line with procedure,
- Make appropriate notes on Reservation system regarding customer requirements
- Liaise with other departments to ensure smooth flow of relevant information

Role requirements
- Good organisational and administrational ability.
- Previous Reservations experience within similar environment preferable.
- Willingness to work 1 weekend in every 3 from 8am-5pm.
- Whereas the role is predominantly 9-5, there is a need to be flexible on occasions to accommodate arrival times of larger groups.

**Why join us?**

Competitive rates of pay depending on experience and skills

Supportive culture, which encourages work/life balance

29 days holiday per year pro Rata

Part time hours are 2/3 (16-24 hours) per week

Support & Guidance - You will be guided and supported by a dedicated team

Excellent working environment

Dog friendly site

Staff discount in the Cafe'

Casual dress

Free Parking

**Job Types**: Part-time, Temp to perm
Part-time hours: 16-24 per week

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: One location

Expected start date: 01/04/2023



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