Reservations Assistant

9 months ago


West London, United Kingdom Tiger Recruitment Ltd Full time

Reservations Assistant Role starting ASAP

**Key responsibilities**:

- Answer all incoming calls in a prompt and effective manner.
- Utilization of Sales CRM (Salesforce) to input enquiry details for booking
- Daily reservation and pre-arrival checks to ensure accuracy of pricing
- Accurate and timely responses to guests, clients, and agents in line with brand standards.
- Support with group reservation handling, from the initial stage of enquiry, to check out
- Daily agent invoicing and commission checks.
- Management of rooms timeline
- Guest Experience team support when required.
- Completing other projects when and if required within the Reservations Department.
- Participate in training sessions to enhance product knowledge, customer service skills, and reservation software proficiency.
- Must have a positive, can-do attitude with strong interpersonal skills.
- Have excellent communication skills, both written and verbal.
- Must be fluent in English.
- Be enthusiastic to deliver outstanding levels of guest and agent service.
- Must be able to multi-task and have a high level of attention to detail.
- Problem-solving skills and the ability to handle guest concerns with empathy and professionalism.

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.


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