Booking Office

7 months ago


North West London, United Kingdom North Devon Resort Full time

**Job Description - Booking office Assistant (holiday makers and events)**

**North West London based**

North Devon Resort is a large holiday resort in Ilfracombe, Devon, which includes a variety of holiday services and commercial areas including a swimming pool, bar and restaurant.

We are now looking to recruit professional, highly organised, and motivated reservations assistant to be based in London.

Reservations is the main points of contact for all our guests where we make those all-important first and last impressions. Our success is built on our ability to work together to ensure our guests receive the very best experience as possible and we will be looking to you to set an example of what exceptional customer care looks like.

To be the face of our business you will need to have excellent communication skills, both on the telephone and in writing and a positive problem-solving attitude.

**Key responsibilities**:

- Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation based on the customers' desired travel dates.
- Ensuring that every single guest who interacts with the Reservations team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.
- Being a true expert of our Resort and specific events by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests’ queries.
- Experienced and confident in customer complaint handling to ensure our guest’s satisfaction levels remain high, regardless of the situation.
- Build a relationship with and liaise with all departments in the resort, including our housekeeping and maintenance teams.

We will ensure you are fully trained to feel confident helping our guests, but you will need to be computer literate and with attention to detail.

**Hours**: Full time

**Contract type**:permanent

**Salary**:Dependent on experience

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person


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