Patient Experience Administrator

7 months ago


Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in helping to assist the patients check in for their appointments, dealing with patient enquiries and ensuring their follow up appointments are organised. You would need to demonstrate excellent communication skills between all colleagues across the organisations.

Have you got proven customer service experience? Do you want to be part of a dynamic and innovative team, ensuring the best possible patient care? Have you got a "can do" attitude towards flexible working, as you will be required to work at both Chorley Hospital and Royal Preston Hospital?

Then this could be the ideal role for you.

Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery, Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.

Are you someone who is flexible in approach and focused on patient care whilst using their own initiative and working unsupervised.

**You will**:
Have experience in medical terminology.

Have evidence of escalating issues within a patient's journey accordingly.

Supporting management with dealing with patient concerns/complaints.

Close relationships with your Ophthalmology colleagues and Management Team.

Experience of working within a busy office environment

Be computer literate and have excellent keyboard skills

Deal with inbound/outbound telephone calls in a friendly manner

Have proven customer service skills

Have excellent communication skills

Be a valuable team player

Be diplomatic and tactful

We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The unit includes a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.

We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The unit includes a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.

Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery, Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.

Develop and maintain effective working relationships with Clinicians, Managers and others within Ophthalmology and Trust wide service users.

Helping to ensure that patient’s care is at the forefront of priorities.

Ensuring follow up appointments are booked in a timely manner.

Be able to work independently and without supervision.

Willingness to learn and adapt quickly to changing work environments.

Ensure that adequate cover is maintained during periods of annual leave and other staff absences within the Ophthalmology Patient Experience Administrator Team.



  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in the running of your Consultants waiting list and need to demonstrate excellent communication skills between all colleagues across organisations. Have you got proven experience of leading/managing small teams? Are you educated to...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are seeking a talented Administrative Support Specialist to join our team at Lancashire Teaching Hospitals NHS Foundation Trust.About the RoleThis is a fixed-term opportunity for 12 months, working part-time hours of 22 per week. As an Administrative Support Specialist, you will provide administrative support to our Anticoagulation Service, ensuring...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you a highly motivated individual with a passion to learn in a fast paced administrative role within the apprenticeship team? This role is a great opportunity for someone with the right drive and ambition to learn to provide administrative support to the apprenticeship team based within the Trust. We are a highly motivated team and pride ourselves on...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are seeking a highly organized and communicative Administrative Support Specialist to join our Anticoagulation Service team at Lancashire Teaching Hospitals NHS Foundation Trust.About the RoleThis is a fixed-term opportunity for 12 months, working part-time hours of 22 per week. As an Administrative Support Specialist, you will provide administrative...


  • Chorley, Lancashire, United Kingdom Carepath Recruitment Ltd Full time

    Carepath Recruitment Ltd is seeking an experienced Senior Patient Advocate to join their team as a Nursing Home Care Specialist. In this role, you will be responsible for promoting positive behavior support and advocating for patients' rights and dignity.You will work closely with other healthcare professionals to develop and implement effective care plans,...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    About YouTo succeed in this role, you will need to have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to providing high-quality patient care.The estimated salary for this position is £24,907 - £30,615 per annum, depending on experience.You will also be expected to...


  • Chorley, Lancashire, United Kingdom NHS Full time

    Are you an organized and skilled individual looking for a challenging role in the NHS? We are seeking an Administrative Professional to join our Medical Secretariat team within the Dermatology department at Lancashire Teaching Hospitals NHS Foundation Trust. In this role, you will provide administrative support to consultants, medical staff, and other team...

  • Sales Administrator

    6 months ago


    Chorley, United Kingdom Avantor Full time

    The Opportunity: The Sales Administrator will play a pivotal role in supporting our sales team by managing administrative tasks, processing order requests accurately and coordinating communication between internal departments. Responsibilities include order processing, invoicing and ensuring a seamless flow of information to optimize the sales order...


  • Chorley, United Kingdom Coben Healthcare Full time

    **Position: MEDICAL RECEPTIONIST** **Location: Chorley, Lancashire** **Salary: £11-£13/hr negotiable based on experience** **Hours: FT Mon-Fri 9-5pm but open to flexibility** Coben Healthcare are proud to be partnering with a prestigious Private GP Practice in the Chorley, near Preston Lancashire, in their search for a Temp Medical Receptionist /...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you ready for a new challenge and to work with experienced healthcare colleagues within welcoming teams? This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change. We are looking for an experienced Audio Typist who enjoys working in a busy environment to support ENT and Special...


  • Chorley, United Kingdom Ramsay Health Care Full time

    Job Description Outpatient Bookings Administration Assistant Location: Euxton Hall Hospital, Chorley Hours: 30 hours per week, Full-time **Salary**: Depending on experience + Benefits Summary: Euxton Hall Private Hospital is one of Lancashire's leading private hospitals situated on the outskirts of Chorley but close to Preston and Wigan with easy access...


  • Chorley, United Kingdom GK Recruitment Ltd Full time

    _**Job Title: Service Desk Administrator - (MSP)**_ - **Job Type: Permanent **_ - **Salary: £22k-£26k**_ - **Location: Chorley**_ As a competent Service Desk Administrator, you will provide fast and intelligent telephone triage and call prioritisation, accurately directing calls to the appropriate team. You will follow defined service procedures and...


  • Chorley, United Kingdom Ramsay Health Care Full time

    Job Description Administrative Assistant to Medical Secretaries Location - Euxton Hall Hospital Chorley Salary - £21520 pro rata 30 Hours Per Week The role At Ramsay Health Care UK, we know our people are our most important asset. Join our busy team of medical secretaries and you can develop a rewarding career helping to provide patients with the best...


  • Chorley, United Kingdom Avantor Full time

    The Opportunity: Avantor is looking for a dedicated Logistics Administrator to be primarily responsible for tracking and tracing parcels that are in transit to destinations all over the world. The role will be a full-time, hybrid position with occasional travel to our MESM, Chorley site. You will have the opportunity to be part of an amazing team that...

  • Administrator

    6 months ago


    Chorley, United Kingdom Derian House Children's Hospice Full time

    Here at** Derian House Children’s Hospice, **we have an exciting opportunity available for an Administrator** **to join our team based in **Chorley. **You will join us on a **fulltime **basis, working 37.5 hours per week, In return, you will receive a competitive salary of **£23,400 per annum.** **We are proud to offer a wide range of benefits,...

  • Administrator

    6 months ago


    Chorley, United Kingdom Foster Care Associates Full time

    **FOSTER CARE ASSOCIATES (THE FCA)** **Role**:Administrator **Basic Salary**:£19,500 **Benefits**:30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme, on-site Free Parking & Medical Cash Plan. **Office Location**:Chorley **ABOUT US** Set up by a former foster parent and former...

  • Administrator

    7 months ago


    Chorley, United Kingdom Foster Care Associates Full time

    **FOSTER CARE ASSOCIATES (THE FCA)** **Role: Administrator** **Annual Salary: £20,820** **Benefits: 30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme, on-site Free Parking & Medical Cash Plan.** **Office Location: Chorley** **ABOUT US** Set up by a former foster parent and...

  • Administrator

    7 months ago


    Chorley, United Kingdom The FCA Full time

    **FOSTER CARE ASSOCIATES (THE FCA)** **Role**:Administrator **Basic Salary**:£19,500 **Benefits**:30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme, on-site Free Parking & Medical Cash Plan. **Office Location**:Chorley **ABOUT US** Set up by a former foster parent and former...

  • Administrator

    7 months ago


    Chorley, United Kingdom Amicura Full time

    Job Overview: We are seeking a highly organized and detail-oriented Administrator to join our team. As an Administrator, you will be responsible for providing administrative support and ensuring the smooth operation of our office. This is a vital role in our organization, and we are looking for someone who is efficient, proactive, and able to handle multiple...

  • Administrator

    7 months ago


    Chorley, United Kingdom Parkinson Bailiff Services Limited Full time

    **About us** We are a small company, formed in 1996, working for managing agents and landlords, collecting arrears of commercial rent and debts, We are looking for motivated, talented people to join our busy team. Applicants must have experience in office administration, must have good organisational and communication skills, and a confident, professional...