Patient Experience Coordinator

7 months ago


Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in the running of your Consultants waiting list and need to demonstrate excellent communication skills between all colleagues across organisations.

Have you got proven experience of leading/managing small teams? Are you educated to grades C or above in Maths and English? Do you want to be part of a dynamic and innovative team, ensuring the best possible patient care? Do you have a passion for teaching and developing small teams? Have you got a recognised audio typing qualification? Have you got a "can do" attitude towards flexible working?

Do you have experience of working with tracking data on waiting lists? This is not essential but desirable.

Then this could be the ideal role for you.

We are looking for someone who can lead and innovate, using their own initiative and working unsupervised.

**You will**:

- Be able to update patient pathways and address RTT performance issues and escalate to management where necessary
- Have experience in medical terminology
- Manage Consultant referrals
- Work to targets (e.g. 18 weeks) and KPI's and sending weekly reports/updates for meetings
- Have evidence of escalating issues within a patient's journey accordingly.
- Track every patient under your Consultant through their entire Ophthalmology journey
- Line Manager a small team of Patient Experience Administrators including appraisals etc.
- Dealing with patient concerns/complaints directly
- Close relationships with your Consultant and Management Teams
- Experience of working within a busy office environment
- Be computer literate and have excellent keyboard skills
- Deal with inbound/outbound telephone calls in a friendly manner
- Have proven customer service skills
- Have excellent communication skills
- Be a valuable team player
- Be diplomatic and tactful

We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The new unit will include a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.

Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery,Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.
- Develop and maintain effective working relationships with Clinicians, Managers and others within Ophthalmology and Trust wide service users.
- Be the first point of contact for the Patient Experience Administrators on clinics for all enquires or if no clinic capacity for follow-up appointments.
- Investigate and respond to complaints/incident forms as required, taking action where necessary and reporting to Line Manager.
- Where necessary coordinate admin cover for clinics.
- Responsible for day to day management and practical training of support staff.
- Identify and manage first line performance or conduct issues in line with Trust policy and Human Resource advice.
- Plans and organises own work and allocates work to Patient Experience Administrators.
- Undertaking return to work interviews following staff sick leave in line with Trust policy.
- Undertake appraisal of appropriate staff within the Directorate, providing advice and support as required and giving feedback in a manner likely to maintain and improve performance
- Ensure that adequate cover is maintained during periods of annual leave and other staff absences.



  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in helping to assist the patients check in for their appointments, dealing with patient enquiries and ensuring their follow up appointments are organised. You would need to demonstrate excellent communication skills between all...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Key ResponsibilitiesProvide high-quality patient care, including personal care, monitoring patients' vital signs, and taking samples for testingSupport the nursing team in delivering safe and effective care, including assisting with clinical procedures and maintaining accurate recordsWork effectively as part of a team, communicating clearly and respectfully...


  • Chorley, Lancashire, United Kingdom Carepath Recruitment Ltd Full time

    Carepath Recruitment Ltd is seeking an experienced Senior Patient Advocate to join their team as a Nursing Home Care Specialist. In this role, you will be responsible for promoting positive behavior support and advocating for patients' rights and dignity.You will work closely with other healthcare professionals to develop and implement effective care plans,...


  • Chorley, United Kingdom Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    About YouTo succeed in this role, you will need to have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to providing high-quality patient care.The estimated salary for this position is £24,907 - £30,615 per annum, depending on experience.You will also be expected to...


  • Chorley, United Kingdom Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond...


  • Chorley, Lancashire, United Kingdom Ramsay Health Care Clinical Full time

    About the RoleWe are seeking a highly skilled and experienced Anaesthetic & Recovery Team Lead to join our Theatre department at Euxton Hall Hospital. As a key member of the team, you will be responsible for leading and coordinating the anaesthetic and recovery teams to deliver exceptional patient care. This exciting opportunity is available at Ramsay Health...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a skilled Clinical Administrative Assistant to join our team at Lancashire Teaching Hospitals NHS Foundation Trust.About the JobThis is a fixed-term opportunity for 12 months, working part-time hours of 22 per week. As a Clinical Administrative Assistant, you will provide administrative support to our Anticoagulation Service, ensuring...

  • Logistics Coordinator

    7 months ago


    Chorley, United Kingdom Avantor Full time

    Job Summary This role will be a full-time position based out of our MESM, Chorley, site. You will have the opportunity to be part of an amazing team that provide a range of different services to the medical sector, this includes medical equipment. If you are passionate with working with people, organising and tracking of things - let’s talk! The...

  • Purchasing Coordinator

    6 months ago


    Chorley, United Kingdom Avantor Full time

    The Opportunity: Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain. Avantor is looking for a dedicated Purchasing Coordinator to work within the Sourcing team managing procuring goods within a complex supply chain. This role will be a full-time position based...


  • Chorley, Lancashire, United Kingdom Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, we are committed to empowering our customers to create a healthier, cleaner, and safer world. Our clinical research team is dedicated to improving health outcomes for patients and communities around the globe.Patient Safety FirstWe are currently seeking a Senior Clinical Research Physician to join our Synexus Clinical Research...


  • Chorley, United Kingdom Avantor Full time

    Job Summary Avantor is looking for a Junior Logistics Coordinator to be primarily responsible for producing export documentation to support the distribution of medical equipment and ancillaries, to destinations all over the world. The role will be a full-time, hybrid position with occasional travel to our MESM, Chorley site. You will have the opportunity...

  • Care Team Coordinator

    2 weeks ago


    Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Role OverviewThe Senior Healthcare Assistant role is a critical part of our healthcare team, responsible for delivering high-quality patient care and contributing to the success of our organization. As a Senior Healthcare Assistant, you will work closely with patients, families, and other healthcare professionals to provide personalized care and support....

  • Lifestyle Coordinator

    6 months ago


    Chorley, United Kingdom Evermore Care Full time

    **Lifestyle Coordinator** **Chorley, Lancashire** **Astley View Care Home** **Part, Days Only (26.25 hours per week)** **£12.00 per hour** Do you want to work within a luxury care provider? Evermore Care are currently looking for passionate and dedicated Lifestyle Coordinator to join our beautiful NEW service, Astley View based in Chorley, Lancashire....

  • Lifestyle Coordinator

    7 months ago


    Chorley, United Kingdom Evermore Care Full time

    **Lifestyle Coordinator** **Chorley, Lancashire** **Astley View Care Home** **Part, Days Only (26.25 hours per week)** **£11.03 per hour** Do you want to work within a luxury care provider? Evermore Care are currently looking for passionate and dedicated Lifestyle Coordinator to join our beautiful NEW service, Astley View based in Chorley, Lancashire....


  • Chorley, Lancashire, United Kingdom NHS Full time

    Job DescriptionThis Senior Healthcare Assistant position plays a pivotal role in enhancing the quality of life for our patients and residents.As a member of our team, you will be responsible for delivering personalized care to patients and performing a spectrum of clinical duties under the guidance of the team leader or nurse in charge.Required Skills and...


  • Chorley, Lancashire, United Kingdom Forrest Recruitment Full time

    Chief Operations Coordinator Position"> We are pleased to announce an exciting opportunity for a Chief Operations Coordinator to join our client's team."> About the Company:"> Our client has been established since 2003 and is a reputable business in the area. They are now seeking to expand their team due to growth and are looking for someone with the right...

  • Lifestyle Coordinator

    6 months ago


    Chorley, United Kingdom Evermore Care Homes Full time

    Do you want to work within a luxury care provider? Evermore Care are currently looking for passionate and dedicated Lifestyle Coordinator to join our beautiful NEW service, Astley View based in Chorley, Lancashire. This is a part time role, 9am - 5pm across a rolling with rota. We are looking for a flexible Lifestyle Coordinator who can work across 7 days...

  • Cancer Support Worker

    7 months ago


    Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    The specialist Breast Care Nursing team is dynamic, tight-knit, evolving team which aims to provide excellent standards of nursing care to our patient group. An exciting opportunity has arisen for a Cancer Support Worker to join the Breast Cancer Clinical Nurse Specialist team at Lancashire Teaching Hospital NHS Foundation Trust. The role will be based at...


  • Chorley, Lancashire, United Kingdom healthjobsuk - jobboard Full time

    Job Description:We are seeking a highly organized and efficient Surgical Simulation Administrator to join our team at Lancashire Teaching Hospitals NHS Foundation Trust.This is an exciting opportunity for someone who enjoys working in a dynamic environment and has excellent communication skills. As a Surgical Simulation Administrator, you will be responsible...