Cancer Support Worker

7 months ago

Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

The specialist Breast Care Nursing team is dynamic, tight-knit, evolving team which aims to provide excellent standards of nursing care to our patient group.

An exciting opportunity has arisen for a Cancer Support Worker to join the Breast Cancer Clinical Nurse Specialist team at Lancashire Teaching Hospital NHS Foundation Trust. The role will be based at Chorley hospital at the Central Lancashire breast unit.

This is provided directly by assessing the complex needs of our patients in a holistic way and providing reassurance, support and information. We aim to care for patients at the time of their diagnosis, through treatment and living beyond their diagnosis.

This role is pivotal to the patient led follow up programme, and will involve monitoring the patient pathway, co-ordinating follow up mammograms and the personalised stratified follow up pathway. You will lead the patient health and well-being workshops with the guidance and support of the breast care nurses. We already have a structured framework for the workshops but we welcome your unique input and are excited to develop the service offering further.

The role will involve talking to patients and answering patient queries, sign posting to other services, resources or breast care nurses. Good inter-personal skills and IT skills are essential for the role.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

**Duties include, but are not limited to**:
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.

Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.

Develop and provide holistic needs assessments service for cancer patients

Coordinate access to information and education resources to support people in decision making

Liaise with CNS’s other health professionals and cancer services as appropriate.

Liaise with patients and other consultants’ secretaries.

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or sign-post to other sources of support

Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.

Take an active part in Team Meetings and audits as required.

Coordinate patient questionnaires.

Prioritise own workload.

Provide clinical support to the Cancer Specialist Nurses within a clinic environment. Duties to include, support for patient’s and relatives, co-ordination of diagnostic tests and clinical follow-up.

Participate in the cancer MDT meetings to support the CNS and wider MDT.
- Assist in the Peer review process

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