Apprentice Team Administrator/receptionist

2 weeks ago

Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

To provide a full range of reception and administrative duties, including the monitoring of allocations received to the team, recording, and booking of outpatient appointments. To work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.

**Organisational**: The post holder will be required to provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.

**Communication**: There will be extensive liaison with Patients, GP’s Commissioners General Public and staff. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

To provide a welcoming, customer focused reception and administration service to all staff and visitors to the service, ensuring public waiting areas are tidy.

To receive telephone calls, taking messages or redirecting to relevant personnel, as required.

To be able to deal tactfully and effectively with crisis calls and calls of a highly sensitive distressing nature.

To receive confidential information when liaising with referrers and clients and deal with the content sensitively, seeking guidance from the Team/Admin Manager, if necessary.

To manage the signing in process and signposting visitors to the relevant department/personnel, telephoning in advance, where necessary.

Greet all service users attending out-patient/day services, recording their attendance and negotiating further follow-up appointments, using initiative & judgement to resolve appointment issues to role level.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

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