Customer Service

2 weeks ago


Oxford, United Kingdom Repair My Phone Oxford Ltd Full time

**Job description**

This is an exceptional opportunity for individuals with a proven track record in customer-facing roles. If you possess excellent verbal and written communication skills and a professional telephone manner, then this role is perfect for you. You should be highly reliable, personable, and confident in your abilities. With a positive, can-do attitude and excellent problem-solving skills, you will be an asset to any team. A good understanding of MS Office, including PowerPoint and Excel, would be highly beneficial. As a skilled customer service professional, you will excel in planning, organizing, and coordinating all aspects of store operations, from administrative tasks to inventory management and business strategy development.

**Responsibilities**:

- Develop and implement effective business strategies to attract new customers, enhance profitability, and expand store traffic.
- Hire, train, and oversee new staff, ensuring their performance meets or exceeds expectations.
- Monitor inventory levels and ensure stock availability to meet customer demand.
- Introduce new ideas and strategies to increase sales and stay ahead of competitors.
- Keep up-to-date with products and industry trends to make informed decisions about pricing, promotions, and product offerings.
- Deliver exceptional customer service to ensure high levels of customer satisfaction and loyalty.
- Maintain accurate store records and prepare regular performance reports to track progress and identify opportunities for improvement.
- Ensure secure business operations and respond quickly to problems to find effective solutions.

**Requirements**:

- Prior experience in a managerial role with a proven track record of success.
- Good knowledge of electronic gadgets will be an added advantage.
- Strong leadership and customer management abilities, with a focus on delivering exceptional service.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Excellent communication and interpersonal skills, including the ability to motivate and inspire your team.
- Basic computer skills, including proficiency with common office software.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 4 years (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Oxford (required)

Ability to Relocate:

- Oxford: Relocate before starting work (required)

Work Location: In person



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