Customer Services Advisor

5 days ago

Oxford, United Kingdom Nuffield Health Full time

HEAD OFFICE

Customer Services Advisor

**Customer Services Advisor**

**Nuffield Health Oxford Hospital | Customer | Permanent | Full time**
**Up to £24,000 per annum, depending on experience**
**37.5 hours per week**

Nuffield Health the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

**As our Customer Services Advisor, you will**:

- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
- To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc).
- Ensure all customer interaction is undertaken in a timely manner.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.

**To succeed as a Customer Services Advisor, you will need**:

- Excellent customer service skills.
- Proven experience in customer service.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organisational skills.

**Key information about the role.**

You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

**Nuffield Health Oxford Hospital**

Our modern hospital is based within a stone’s throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms.

We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women’s and men’s health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we’ll take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationOxford - Oxfordshire
- Contract typePermanent
- ReferenceJR0075246

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

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